Sales Trainer

Bvlgari; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

BVLGARI is seeking a hands-on training professional to manage regional scope across MEAI, boosting product knowledge, selling skills and the luxury client experience in our retail network. The role may deputize the Senior Regional Training Manager as needed.

You will develop and deploy sales training, support boutique openings, renovations and revamps, and deliver classroom, virtual, in-store and train-the-trainer sessions while coordinating with boutique leadership and HR.

Qualifications

• Five years of experience in a comparable training role within retail, luxury, hospitality or client-centric environments.
• Strong facilitation, coaching and presentation capabilities across classroom, digital and in-store formats.
• Ability to independently manage multiple boutiques, markets or training projects.
• Strong project-management and organizational skills, especially in fast-moving openings/renovations.
• Proficiency with PowerPoint, Excel and virtual-learning platforms.
• Fluent English; Arabic is an advantage.

Responsibilities

• Contribute to the regional sales training strategy by identifying needs, developing solutions and evaluating training impact.
• Manage assigned training-content projects, translating business and product information into engaging learning materials.
• Partner with boutique and retail managers, local trainers and stakeholders to identify development needs and implement action plans.
• Manage the training workstream for boutique openings, renovations and revamps, including readiness assessments and post-opening follow-up.
• Coordinate with Retail, Store Planning, Operations, HR and boutique leadership to align training with project timelines.
• Deliver classroom, virtual, in-store and train-the-trainer sessions across product, brand, selling skills and client experience.
• Support onboarding and refresher training for new and existing retail employees.
• Conduct store visits to coach teams and translate business needs into practical learning interventions.
• Develop follow-up actions based on mystery shopping results, retail KPIs and feedback.
• Coordinate training activities, external partners and logistics.
• Maintain training dashboards, monitor results and provide reporting.
• For senior appointments, act as deputy to department lead when required and coordinate regional workstreams.

Skills

Facilitation

Coaching

Presentation

Project management

Stakeholder management

Multitasking

Tools

PowerPoint

Excel

Virtual Learning Platforms

Job description

Position

We are looking for a hands-on, agile and business-oriented training professional to manage an assigned regional scope and support the delivery of the MEAI sales training agenda. Depending on experience, the successful candidate may also act as a trusted deputy to the Senior Regional Training Manager.

Your Mission

Support the development and deployment of sales training across the MEAI retail network, delivering engaging learning initiatives that strengthen product knowledge, selling skills and the luxury client experience.

The role will provide dedicated training support for boutique openings, renovations and revamps, ensuring teams are fully prepared for reopening.

Main Accountabilities

• Contribute to the regional sales training strategy by identifying needs, developing solutions and evaluating training impact.
• Manage assigned training-content projects, translating business and product information into engaging learning materials.
• Partner with boutique and retail managers, local trainers and key stakeholders to identify development needs and implement appropriate action plans.
• Manage the training workstream for assigned boutique openings, renovations and revamps, including readiness assessments, pre-opening training, on-site coaching and post-opening follow-up.
• Coordinate with Retail, Store Planning, Operations, HR and boutique leadership to align training activities with project timelines.
• Deliver classroom, virtual, in-store and train-the-trainer sessions across product, brand, selling skills and client experience.
• Support onboarding and refresher training for new and existing retail employees.
• Conduct store visits to coach teams and translate business needs into practical learning interventions.
• Develop follow-up actions based on mystery shopping results, retail KPIs, participant feedback and business priorities.
• Coordinate assigned training activities, external partners and related logistics.
• Maintain training dashboards, monitor results and provide relevant reporting.
• For a more senior appointment, act as deputy to the department lead when required and coordinate selected regional workstreams.

Profile

Your Profile

• At least five years of experience in a comparable training role within a retail, luxury, hospitality or client-centric environment.
• Strong facilitation, coaching and presentation capabilities across classroom, digital and in-store formats.
• Ability to independently manage multiple boutiques, markets or training projects.
• Strong project-management and organizational skills, particularly within fast-moving opening and renovation schedules.
• Luxury sensitivity and the ability to act as a credible Maison ambassador.
• Strong business awareness, judgment and stakeholder-management skills.
• Collaborative, agile and solution-oriented approach.
• Proficiency in PowerPoint, Excel and virtual-learning platforms.
• Fluent English; Arabic is an advantage.
• Willingness to travel approximately 50% of the time within the MEAI region.