Sales Support (JAFZA Branch)

System8Group; Dubai; On-site; AED 133,920 - 189,720; Full time

Benefits offered by this job

Laptop/computer and phone

Competitive salary package

Career development opportunities

Job summary

A logistics company in Dubai is seeking a Sales Support professional to enhance sales and commercial operations at their JAFZA branch. The role involves managing relationships with carriers, coordinating pricing, and ensuring excellent customer service across various shipment modes. Ideal candidates should have 2–5 years of experience in logistics or customer service and possess strong communication skills. This position offers a competitive salary in a fast-paced, multicultural environment.

Qualifications

• 2–5 years of experience in logistics operations, customer service, or sales support.
• Proven experience in import/export operations across multiple sectors.
• Excellent communication and negotiation skills required.

Responsibilities

• Build and maintain strong relationships with carriers and freight forwarders.
• Manage pricing activities and provide high-quality customer support.
• Coordinate with partners to negotiate rates and ensure timely quotations.

Skills

Logistics operations

Customer service

Sales support

Excellent communication

Microsoft Excel

Tools

ZOHO CRM

Microsoft Office

Job description

Location: OCTOHUB Logistics – JAFZA Branch

Job Type: Full-Time

Experience: 2–5 years of experience in logistics operations, customer service, or sales support.

About the Role

We are looking for a Sales Support to join our dynamic team at our JAFZA branch. The ideal candidate will play a key role in supporting our sales and commercial operations, maintaining strong relationships with carriers, handling pricing, documentation, and delivering exceptional customer service across sea, air, and multimodal shipments.

This role is perfect for a proactive, detail-oriented professional who thrives in a fast-paced logistics environment and is passionate about driving operational excellence.

Key Responsibilities

• Build and maintain strong relationships with mainline carriers (Air & Sea), NVOCC, Co-loaders, and Freight Forwarders.
• Manage pricing activities across assigned geography, products, and logistics solutions.
• Provide high-quality customer support to meet weekly and monthly targets.
• Coordinate with partners and vendors to negotiate rates and ensure timely submission of quotations.
• Support customer onboarding, ensure payment collections, and adherence to credit terms.
• Assist in documentation and operations related to air, sea, multimode, and cross-trade shipments.
• Handle CRM data (ZOHO) and maintain updated customer records.
• Perform additional duties as assigned by the Commercial Manager.

Qualifications & Requirements

• 2–5 years of experience in logistics operations, customer service, or sales support.
• Proven experience in import/export operations covering CIS, Indian subcontinent, Far East, Europe, Africa, and South Asia sectors.
• Hands‑on experience with Microsoft Office (especially Excel) and CRM/ERP platforms (preferably ZOHO and Outlook).
• Excellent communication, interpersonal, and negotiation skills.
• Strong attention to detail and ability to prioritize multiple tasks.
• Capable of working independently and collaboratively in a team environment.
• Proactive, deadline‑driven, and results‑focused.
• Ability to perform efficiently in a fast‑paced, high‑pressure work setting.

Why Join Us?

• Tools are provided: Laptop/computer, phone, SIM card, and access to ZOHO CRM and company email.
• Competitive salary package and opportunities for professional growth.
• Supportive, dynamic & multicultural work environment with strong career development prospects.