Sales Support Executive

Emirates Panel Company Trading LLC; Dubai; On-site; AED 67,000 - 89,000; Full time

Job summary

Emirates Panel Company Trading LLCis seeking a Sales Support professional to handle inquiry logging, quotation preparation, and order processing. You will maintain client databases, sign-off forms, and coordinate with Sales Engineers/Manager on critical documents.

The role requires at least 4 years in sales/marketing support, strong communication, and proficiency with MS Office and CRM tools. On-site position based in Dubai with standard business hours.

Qualifications

• Minimum 4 years of work experience as supporting sales or marketing staff.

Responsibilities

• Create and update inquiry/quotation logs and order intake registers.
• Prepare quotations based on BOQ or details from Sales Engineers/Manager.
• Prepare initial, revision and variation order confirmations with relevant documents.
• Maintain client data and ensure forms are properly filled and signed.
• Receive calls from clients and relay information to Sales Engineers/Manager.
• Prepare documentation, letters, and submittals as instructed.
• Maintain records and tracking of sales documents.
• Follow up on quotations and ensure timely status updates.
• Ensure HSE policies are followed and company interests are maintained.
• Perform other tasks assigned by the Direct Line Manager.

Education

Secondary School Certificate/ Diploma, or equivalent

Tools

Microsoft Excel

Email

CRM

Job description

Job Description:

Responsibilities and duties:

• Create and update inquiry/quotation log, order intake registers and job file.
• Ensure Bill of Quantity (BOQ) Request Forms are filled by Sales Engineers/Manager and create request via electronic mail to Estimation.
• Prepare quotations based on the received BOQ or as per the details provided by the Sales Engineers/Manager with minimal supervision.
• Prepare the initial, revision and variation order confirmations (OCs) and ensure correct details to follow based on related documents provided (Approved Quotation, PO, Contract) with the directive of Sales Engineers/Manager.
• Ensure related Customer Information Forms are properly filled, signed and stamped by clients.
• Ensure PRN to be raised if required with the instruction of Sales Manager.
• Generate Sales Reports as may be requested by the Sales Manager and ensure submission on time.
• Relay Customer Concerns/Clarifications to the Sales Engineers/Manager and ensure appropriate action and subject closed.
• Create and update client data base.
• Receive telephone calls from client on behalf of Sales Engineers/Manager if not available. Ensure to relay information as soon as possible.
• Perform data entry, printing, binding, and filing duties.
• Prepare documentation, letters, and submittals as per instruction.
• Maintain proper records and tracking of sales documents.
• Inform client of the services and product information with the instruction of Sales Manager.
• Follow up on the status of quotations sent with clients as per directive of Sales Manager.
• Assist on other tasks required/assigned by Sales Manager.
• Ensure that HSE policies and procedures are being followed and implemented.
• Maintain company's interest and objectives when dealing with Clients and third parties.
• Perform other tasks assigned by the Direct Line Manager.

Qualifications:

• Secondary School Certificate/ Diploma, or equivalent

Years of Experience:

• Minimum 4 years of work experience as supporting sales or marketing staff.

Requirements: