Sales Support

JD.com; United Arab Emirates; On-site; AED 133,920 - 200,880; Full time

Job summary

JINGDONG Logistics, part of JD.com, seeks a Sales Support professional to back end-to-end sales processes, manage customer accounts, and develop data‑driven insights. You will build dashboards, support customer lifecycle strategies, and help optimize SOPs for improved efficiency.

Ideal candidates have 2+ years in sales support or related roles, with strong Excel/PowerPoint skills and cross‑functional collaboration abilities, in a fast‑paced logistics environment.

Qualifications

• 2+ years of experience in sales support, sales operations, customer operations, or related roles.
• Experience in logistics, supply chain, e‑commerce, or related industries preferred.
• Familiar with sales processes, with experience in contract management, customer management, system operations, and sales support.
• Strong data analysis and reporting skills; BI tools preferred.
• Excellent communication, coordination and cross‑functional collaboration to drive issue resolution.

Responsibilities

• Sales Process Support: assist end‑to‑end sales process, contract signing, billing setup, customer accounts and related operations.
• Sales Data Analysis & Business Support: collect, organize and analyze sales operation data; build dashboards and analyze key metrics.
• Customer Operations & Relationship Management: manage customer lifecycle, segmentation, renewal, churn risk, and engagement.
• Process Optimization & Sales Enablement: review and improve SOPs, train on sales systems and processes, boost efficiency.
• Risk Management & Compliance Control: monitor sales risks, ensure compliance, prevent fraudulent activities and non‑compliant operations.

Skills

Data analysis

Excel

PowerPoint

Communication

Cross-functional collaboration

Process optimization

Attention to detail

Education

Bachelor's degree or above

Tools

BI tools

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Responsibilities

1. Sales Process Support

   Responsible for supporting the end-to-end sales process, including contract signing, billing setup, customer account management, and other related business operations. Ensure standardized sales processes and accurate system data to improve operational efficiency and support smooth sales execution.

2. Sales Data Analysis & Business Support

   Responsible for collecting, organizing, and analyzing sales operation data. Build and maintain business analysis dashboards, conduct analysis based on key metrics such as customer lifecycle, opportunity conversion, and sales performance, and provide data insights to support business decision-making and continuously improve sales efficiency.

3. Customer Operations & Relationship Management

   Responsible for customer lifecycle management and operation. Establish customer segmentation and operation strategies, support customer renewal, churn risk identification and recovery, and customer experience optimization, continuously improving customer engagement, retention, and business value.

4. Process Optimization & Sales Enablement

   Continuously review and optimize sales support processes, establish and improve standardized operating procedures (SOPs), organize sales system and business process training, enhance sales team capabilities and process execution efficiency, and continuously improve operational quality.

5. Risk Management & Compliance Control

   Responsible for sales business risk monitoring and compliance management. Identify and prevent business risks such as fraudulent customers, price competition, and non-compliant operations. Continuously improve risk control mechanisms, promote standardized sales operations, and safeguard company interests and sustainable business development.

Qualifications

• Bachelor's degree or above; majors in Logistics Management, Supply Chain Management, Marketing, International Trade, Statistics, Information Management, or related fields are preferred.
• 2+ years of experience in sales support, sales operations, customer operations, business support, or related roles. Experience in logistics, supply chain, e-commerce, or related industries is preferred.
• Familiar with sales processes, with experience in contract management, customer management, system operations, and sales support.
• Strong data analysis skills; proficient in Excel, PowerPoint, and other office tools. Experience in business data analysis, reporting, and BI tools is preferred.
• Strong communication, coordination, and cross-functional collaboration skills, with the ability to drive business issue resolution and project implementation.
• Strong process optimization mindset with the ability to develop and improve business processes and standard operating procedures (SOPs).
• Strong risk awareness and compliance mindset, with the ability to identify business risks and drive continuous improvement.
• Detail-oriented, responsible, execution-driven, and capable of learning quickly. Strong ability to work under pressure with a strong service mindset.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.