KA Manager

JD.COM; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

JD.com in the United Arab Emirates seeks a seasoned professional to lead Customer Development & Maintenance, Solution Design, and Project Operations Management. You will build high-level client relationships, develop tailored supply chain solutions, and monitor project execution to drive profitability and long-term partnerships.

You will also gather market insights, shape strategy, and empower cross-functional teams through training and process improvements to sustain a competitive edge in a

Qualifications

• Experience in managing key client relationships and account growth.
• Ability to design and implement supply chain solutions for complex requirements.
• Proven project operations oversight with cross-functional coordination.

Responsibilities

• Proactively identify key client needs and nurture high-level relationships.
• Develop tailored supply chain solutions, lead bidding and negotiations, and ensure project execution.
• Monitor project quality, profitability, and payment timelines; coordinate cross-functional resources.

Skills

Client relationships

Account management

Solution design

Project operations

Market insights

Team collaboration

Job description

Customer Development & Maintenance

Proactively identify key client needs, build and nurture high-level relationships, and design comprehensive account management strategies to drive successful partnerships and ensure client satisfaction and business continuity.

Solution Design

Leverage internal and external resources to analyze industry trends and client challenges. Develop tailored supply chain solutions (e.g., cost modeling, pricing strategies), lead bidding and negotiations, and ensure efficient project execution.

Project Operations Management

Monitor project quality, profitability, and payment timelines. Coordinate cross-functional resources to resolve issues, optimize workflows and cost structures, and achieve business objectives while enhancing profitability.

Market Insights & Strategy

Gather industry trends, competitor intelligence, and client feedback to produce market analysis reports. Drive product innovation and model enhancements to strengthen the company’s competitive edge.

Team Collaboration & Empowerment

Oversee project team roles, enhance efficiency through training, incentives, and process improvements, and cultivate a skilled talent pipeline to ensure organizational sustainability.

【About JD.com】

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

【Our Global Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.

Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

【International Logistics】

JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. “JoyLogistics” and “JoyExpress” are JINGDONG Logistics’ international business brands.

Requirements: