Key Account Manager

JD.com; Al Ain; On-site; AED 146,896 - 220,345; Full time

Job summary

JD.com is hiring for a role focused on transforming the industrial supply chain, enhancing customer development, and optimizing project operations. You will analyze market trends and design tailored solutions while fostering teamwork in a dynamic environment.

The position offers competitive salary options and the opportunity to grow skills while contributing to global procurement advancements.

Qualifications

• Experience in customer development and relationship management.
• Strong analytical skills for solution design.
• Ability to monitor project execution quality.

Responsibilities

• Identify large customer needs and maintain relationships.
• Analyze trends and customize supply chain solutions.
• Monitor project execution quality and profitability.
• Gather industry trends and drive product iteration.
• Coordinate project team assignments for performance improvement.

Skills

Customer relationship management

Solution design

Project operations management

Market analysis

Team collaboration

Job description

Who We Are

JINGDONG Industrials (JD Industrials), part of JD.com, is transforming the industrial supply chain through trusted sourcing, specialised industrial goods, and digital supply-chain tools. We help global enterprises and SMEs reduce costs, improve efficiency, and operate with greater reliability. From MRO services to spare parts and fulfilment, JD Industrials delivers scalable end-to-end solutions that meet the evolving needs of modern industries.

Our Global Reach

Positioned as a "Trustworthy One-Step Global Supplier for Long-Tail Goods," JINGDONG Industrials is expanding rapidly across Southeast Asia, Europe, the Middle East, and South America. Our international operations are growing in markets such as Brazil, Thailand, Indonesia, Malaysia, Vietnam, Hungary, Turkey, and Saudi Arabia, providing smarter, faster, and more reliable procurement solutions for enterprises worldwide.

What We Offer

Joining JD Industrials means helping transform the global industrial supply chain through smart procurement and technology-driven services. You’ll take on meaningful challenges, collaborate with innovative teams, and make real impact for businesses worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to grow your skills and broaden your global perspective.

About The Team

You’ll be joining the JINGDONG Industrials team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Learn more about who we are and what we do: https://www.jingdongindustrials.com/

Responsibilities

• Customer Development and Relationship Management: Responsible for identifying large customer needs, building and maintaining high-level relationships, and developing comprehensive customer management plans to drive cooperation and ensure customer satisfaction and business continuity.
• Solution Design: Leverage internal and external resources to analyze industry trends and customer pain points, and customize supply chain solutions (e.g., cost estimation, pricing strategies). Lead the bidding and business negotiation processes to ensure efficient project implementation.
• Project Operations Management: Monitor project execution quality, profit and loss, and payment progress. Coordinate cross-departmental resources to resolve exceptions, optimize processes and cost structures, achieve business objectives, and improve profitability.
• Market Insight and Strategy: Gather industry trends, competitor information, and customer feedback to produce market analysis reports. Drive product iteration and model innovation to enhance the company’s industry competitiveness.
• Team Collaboration and Empowerment: Coordinate project team assignments, improve team performance through training, incentives, and process optimization, cultivate a professional talent pipeline, and ensure the organization’s sustainable development.

EEO Statement

At JINGDONG Industrials, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to Apply?

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