Sales Operations & Oracle CRM Specialist

Hypermedia; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Hypermedia, a Dubai-based technology media company, seeks a Sales Coordinator to bridge sales, operations and back-office teams. You will ensure accurate order processing, CRM updates in Oracle and timely internal reporting.

The role emphasizes strong organizational and communication skills, proficiency with Oracle and Adtrack, and a proactive approach to after-sales service and client engagement.

Qualifications

• Experience in using Oracle CRM is mandatory.
• Minimum of 3 years of experience in sales coordination or support.
• Bachelor’s degree in Business Administration, Sales, or a related field.
• Excellent communication and interpersonal skills for building strong relationships with internal teams and clients.
• Customer-centric approach to providing exceptional after-sales service, fostering long-term client relationships.

Responsibilities

• Efficient Sales and Operations Coordination between teams to ensure smooth operations.
• Accurate Sales Order and CRM Management in Oracle with data accuracy and real-time updates.
• Effective After-Sales Service and Client Communication to address client concerns.
• Comprehensive Product and Asset Knowledge to assist the sales team and respond to inquiries.
• Timely and Accurate Reporting to Heads of Departments for decision-making.
• Proficient Use of Sales Support Systems, including Oracle CRM and Adtrack.
• Sales Forecasting and Pipeline Management with data-driven insights.
• Pre-Sales Support and Client Engagement for proposals and presentations.
• Continuous Process Improvement to enhance workflow and productivity.

Skills

Oracle CRM proficiency

Strong organizational skills

Excellent communication

Customer-centric approach

Multitasking

Analytical problem solving

Team collaboration

Adaptability

Education

Bachelor’s degree in Business Administration or related field

Tools

Oracle CRM

Adtrack

Excel

Word

PowerPoint

Job description

Hypermedia, a Dubai-based technology media company, seeks a Sales Coordinator to bridge sales, operations and back-office teams. You will ensure accurate order processing, CRM updates in Oracle and timely internal reporting.

The role emphasizes strong organizational and communication skills, proficiency with Oracle and Adtrack, and a proactive approach to after-sales service and client engagement.