Media Sales Coordinator

W Group; Dubai Emirate; Hybrid; AED 60,000 - 100,000; Full time

Job summary

W Group in Dubai, United Arab Emirates, is seeking a Sales Coordinator to act as the liaison between sales, operations, and back-office teams. You will ensure accurate sales orders in Oracle, timely reporting, and excellent internal and client communication.

The ideal candidate has at least 3 years of experience in sales coordination, is proficient with Oracle CRM and Adtrack, and holds a Bachelor’s degree in a related field.

Qualifications

• Bachelor’s degree in Business Administration, Sales, or a related field.
• Minimum of 3 years of experience in sales coordination or support.
• Experience with Oracle CRM is mandatory.
• Excellent communication and interpersonal skills for building relationships with internal teams and clients.
• Proficiency in Excel, Word, PowerPoint, and CRM systems (Oracle and Adtrack) for data analysis and reporting.

Responsibilities

• Coordinate communication between sales, operations, and back-office teams to ensure smooth operations.
• Input and manage sales orders in Oracle with data accuracy and real-time updates.
• Manage after-sales service and client communication to resolve issues promptly.
• Maintain knowledge of all products and assets to support the sales team and reporting.
• Prepare and deliver detailed sales reports to heads of departments for decision-making.
• Utilize Oracle CRM and Adtrack effectively to support sales activities and data management.
• Collaborate with the sales team to provide accurate forecasts based on pipeline data.

Skills

Oracle CRM

CRM data analysis

Reporting & dashboarding

Communication

Time management

Education

Bachelor’s degree in Business Administration or related field

Tools

Adtrack

Excel

Word

PowerPoint

Job description

Job Scope

TheSales Coordinatorwill act as the pivotal liaison between the sales, operations, and back-office teams to ensure seamless communication and operational efficiency. This role requires strong organizational skills, an understanding of sales and CRM systems (such as Oracle), and a proactive approach to after-sales services. The ideal candidate will be responsible for ensuring the accuracy of sales orders, timely reporting, and excellent internal and client communication.

Key Responsibilities

• Efficient Sales and Operations Coordination
  • Facilitate seamless communication between sales, operations, and back-office teams to ensure smooth operations.
  • Coordinate the flow of materials and information between departments, minimizing delays and optimizing production schedules.
• Accurate Sales Order and CRM Management
  • Input and manage sales orders in Oracle with precision, ensuring data accuracy and real-time updates.
  • Maintain expertise in using Oracle for CRM management, tracking, and monitoring of sales activities.
• Effective After-Sales Service and Client Communication
  • Manage and resolve after-sales requests efficiently, ensuring timely follow-up with clients and internal teams.
  • Proactively address customer concerns to enhance client satisfaction and foster long-term relationships.
• Comprehensive Product and Asset Knowledge
  • Stay informed about the full range of company products and related assets.
  • Use product knowledge to assist the sales team, respond to client inquiries, and support internal reporting.
• Timely and Accurate Reporting
  • Prepare, organize, and deliver detailed sales reports to Heads of Departments (HODs) to support strategic decision-making.
  • Ensure that data is accurate, relevant, and presented in a timely manner.
• Proficient Use of Sales Support Systems
  • Demonstrate advanced skills in Oracle (CRM) and Adtrack systems to effectively support sales activities and data management.
  • Regularly review and update system entries to ensure alignment with sales and production goals.
• Sales Forecasting and Pipeline Management
  • Collaborate with the sales team to provide accurate sales forecasts based on pipeline data and market analysis.
  • Assist in monitoring and analyzing sales trends to recommend strategies for improvement.
• Pre-Sales Support and Client Engagement
  • Support the sales team in preparing proposals, presentations, and pre-sales documentation to engage potential clients.
  • Work closely with clients to understand their requirements and align internal teams for smooth project execution.
• Continuous Process Improvement
  • Identify inefficiencies in sales and operations coordination processes and suggest actionable improvements.
  • Assist in the development of new procedures to enhance workflow, reduce errors, and increase overall team productivity.

Required Technical Skills

• Experience in using Oracle CRM is mandatory
• Minimum of 3 years of experience in sales coordination or support.
• Bachelor’s degree in Business Administration, Sales, or a related field.
• Excellent communication and interpersonal skills for building strong relationships with internal teams and clients.
• Customer-centric approach to providing exceptional after-sales service, fostering long-term client relationships.
• Strong organizational skills for managing sales materials, documentation, order processing, and updating client/vendor databases.
• Proficiency in using software like Excel, Word, PowerPoint, and CRM systems (particularly Oracle and Adtrack) for data analysis, reporting, and sales management.
• Ability to manage multiple tasks, prioritize work efficiently, and adapt to a fast-paced, evolving industry.
• Knowledge of the media/advertising industry, including rate cards, media kits, and industry-specific jargon.
• Strong analytical and problem-solving skills with attention to accuracy and detail.

Essential Soft Skills

• Time management: Ability to create and manage projects planning and tasks in order to meet deadlines.
• Communication: Clear and effective communication with team members, management, and clients for propper reporting
• Attention to detail: Ensuring accuracy in reports and information provided to stakeholders.
• Problem-solving: Identifying issues and finding solutions.
• Collaboration: Working closely with cross-functional teams.
• Adaptability: Being flexible to changes in requirements, priorities, deadlines.
• Analytical skills: Ability to analyze situations and derive meaningful insights to improve solutions and decision-making processes.

Your Mission

• Regular communication with the Sales Team to foster greater working relationships
• Implementing instructions from the reporting line manager and reminding the Sales Team of the same if needed.
• Interaction with the Operations Team to manage advertising materials, and specifications, and ensure the smooth execution of ad campaigns.
• Communication with the finance department may be needed for handling estimates, invoices, and financial documentation related to sales.
• Following up on executing all advertising campaigns, including material specifications & availability.
• Maintaining correct order details in the CRM system.