Senior Sales Administrator

Kinetics Middle East LLC; Dubai; On-site; AED 140,000 - 180,000; Full time

Benefits offered by this job

Opportunities for professional growth

Collaborative work culture

Involvement in prestigious projects across UAE

Job summary

Kinetics Middle East LLC in Dubai seeks an experienced Sales Operations Manager to enhance the efficiency and performance of commercial operations. You will manage sales workflows and support strategic business growth in a fast-paced engineering environment.

This role requires a Bachelor's degree and a minimum of 5 years in Sales Operations. You'll oversee CRM systems, prepare performance reports, and work collaboratively across departments to drive sales effectiveness. Join a team dedicated to operational excellence and innovative solutions.

Qualifications

• Minimum of 5 years in Sales Operations, Commercial Operations, or Sales Support.
• Proven experience managing CRM platforms and sales reporting.
• Demonstrated ability to work in a dynamic, performance-driven environment.

Responsibilities

• Manage and improve sales processes, systems, and workflows.
• Administer CRM platforms for data accuracy and usability.
• Develop sales forecasts and analytical reports for decisions.
• Support preparation of quotations, proposals, and documentation.
• Assist sales team for improved responsiveness and productivity.
• Collaborate with Finance, Operations, and Marketing teams.
• Identify process improvement opportunities and implement initiatives.
• Monitor sales performance indicators and recommend actions.

Skills

Sales Operations

CRM Management

Data Analysis

Reporting

Process Optimization

Education

Bachelor’s Degree in Business Administration, Marketing, Commerce, or related discipline

Tools

Salesforce

Microsoft Dynamics

HubSpot

Zoho

Microsoft Excel

Job description

Kinetics Group is looking for an experienced and results-orientedSales Operations Managerto enhance the efficiency, accuracy, and performance of our commercial operations. This role plays a critical part in supporting the sales organization through effective CRM management, data-driven reporting, process optimization, and seamless coordination across departments.

As a Sales Operations Manager, you will be responsible for ensuring operational excellence by managing sales workflows, maintaining data integrity, preparing insightful performance reports, and supporting quotation and proposal activities. This position offers the opportunity to contribute to strategic business growth while working within a collaborative and fast-paced engineering environment. Joining Kinetics Group means becoming part of a regional leader committed to innovation, continuous improvement, and professional development.

Key Responsibilities

• Manage and continuously improve sales processes, systems, and operational workflows.
• Administer and optimize CRM platforms to ensure data accuracy, consistency, and usability.
• Develop sales forecasts, dashboards, and analytical reports to support business decisions.
• Coordinate the preparation and review of quotations, proposals, and commercial documentation.
• Provide operational and administrative support to the sales team to improve responsiveness and productivity.
• Collaborate with Finance, Operations, and Marketing teams to ensure smooth cross-functional execution.
• Identify opportunities for process improvements and implement initiatives that enhance sales effectiveness.
• Monitor key sales performance indicators and recommend actions to drive better results.

Required Qualifications

• Bachelor’s Degree in Business Administration, Marketing, Commerce, or a related discipline.
• Minimum of 5 years of experience in Sales Operations, Commercial Operations, Sales Support, or a similar function.
• Proven experience managing CRM platforms and sales reporting systems.
• Demonstrated ability to work in a dynamic and performance-driven environment.

Technical Skills

• Hands‑on experience with CRM systems such as Salesforce, Microsoft Dynamics, HubSpot, or Zoho.
• Advanced proficiency in Microsoft Excel, including data analysis and reporting.
• Strong understanding of sales forecasting methodologies and performance analytics.
• Experience preparing commercial documentation and managing quotation processes.

Soft Skills

• Excellent analytical and problem‑solving capabilities.
• Strong organizational and time‑management skills.
• Effective verbal and written communication abilities.
• Ability to work collaboratively with cross‑functional teams.
• Proactive mindset with a focus on continuous improvement.

Preferred Experience

• Experience working within B2B environments.
• Exposure to industrial, engineering, HVAC, acoustic, vibration control, or technical product sectors is highly desirable.
• Familiarity with process optimization and sales productivity initiatives will be considered an advantage.

Why Join Kinetics Group?

At Kinetics Group, you will have the opportunity to contribute to prestigious projects across the UAE, GCC, and MENA region while working alongside experienced professionals in engineering and commercial disciplines. We foster a collaborative culture that values innovation, operational excellence, and continuous professional growth. Our regional presence and commitment to technical leadership provide employees with meaningful career development opportunities and exposure to industry-leading solutions.

Join Kinetics Group and become part of a team driving operational excellence and delivering innovative engineering solutions across the region.