Sales & Customer Relations Executive

Sports Tourism Limited; Dubai; On-site; AED 78,000 - 112,000; Full time

Benefits offered by this job

Join the Official Licensed AJAXAcademy

ASAP start date

Collaboration with coaching and admin

Job summary

AJAX Academy UAE in Dubai is seeking a Sales & Customer Relations Executive to support sales, registrations, and retention, serving as the primary contact for parents and customers. You will own inquiries, manage CRM records, prepare quotations, coordinate jersey orders, and assist with tryouts and registrations, while working with coaching and admin teams to ensure a smooth academy journey.

Ideal candidates have 2–3 years in sales or customer service, CRM experience, and strong communication,

Qualifications

• 2–3 years of experience in sales, customer service, or a related role.
• Experience using a CRM system and maintaining customer or sales records.
• Proficiency with Google Sheets and Google Workspace.
• Excellent written and verbal communication skills.
• Strong interpersonal and relationship-building abilities.
• Strong organizational skills with attention to detail.
• Proactive, professional, and customer-focused approach.

Responsibilities

• Deliver a high level of customer satisfaction by understanding AJAX Academy UAE, its programs, schedules, and offers.
• Own customer inquiries, follow-ups, sales opportunities, and retention activities.
• Build and maintain relationships with parents, players, and prospective customers as the primary point of contact throughout the academy journey.
• Record daily sales activities, leads, follow-ups, and customer interactions in the CRM.
• Prepare and process customer quotations and follow up on outstanding opportunities.
• Coordinate jersey and uniform order requests.
• Assist Administration with tryouts, registrations, documentation, and other customer-related requirements.
• Proactively monitor scheduled tryouts and follow up with coaches for player assessments and recommendations.
• Contact tryout participants to communicate results and support progression into registration.
• Conduct field visits to strengthen relationships with customers and parents.
• Assist with collection and follow-up of outstanding payments.
• Identify opportunities to improve customer retention, renewals, and registrations.
• Collaborate with coaching, administration, and management teams for smooth service delivery.

Skills

CRM usage

Google Workspace

Communication skills

Relationship-building

Organizational skills

Attention to detail

Customer-focused

Tools

CRM system

Google Sheets

Google Workspace

Job description

# Sales & Customer Relations ExecutiveAJAX Academy UAE (The Official Licensed AJAX Academy UAE)Dubai, United Arab Emirates Full TimeOn SiteMid level Verified OpportunitySales & Customer Relations Executive — The Official Licensed AJAX Academy UAE (Academy Dubai)They are hiring a Sales & Customer Relations Executive to play a key role in delivering an excellent customer experience while supporting the academy's sales, registration, and retention activities. The position serves as a primary point of contact for parents and customers, ensuring inquiries are handled professionally, accurately, and efficiently.They are looking for a professional with 2–3 years of experience in sales, customer service, account management, or a related role. Interest or experience in the sports, education, or youth development industry would be an advantage.How to Apply: They ask applicants to send a CV and a brief cover letter outlining relevant experience to [e-mail]: United Arab EmiratesStart date: ASAP / to be agreedThey are looking forward to welcoming a new member to their team at AJAX Academy UAE.## Responsibilities* Deliver a high level of customer satisfaction by developing a strong understanding of Ajax, AJAX Academy UAE, its programs, services, schedules, and offers* Take full ownership of customer inquiries, follow-ups, sales opportunities, and retention activities* Build and maintain strong relationships with parents, players, and prospective customers, serving as a primary point of contact throughout their academy journey* Maintain accurate and up-to-date customer information by recording daily sales activities, leads, follow-ups, and customer interactions in the CRM* Prepare and process customer quotations accurately and follow up on outstanding sales opportunities* Manage and coordinate jersey and uniform order requests* Support the Administration team with tryouts, registrations, documentation, and other customer-related requirements* Proactively monitor scheduled tryouts and follow up with coaches to obtain player assessments and recommendations* Contact tryout participants promptly to communicate results and support their progression into registration* Conduct field visits during training sessions and academy activities to strengthen relationships with customers and parents* Assist with the collection and follow-up of outstanding payments* Identify opportunities to improve customer retention, renewals, registrations, and overall customer experience* Work closely with the coaching, administration, and management teams to ensure smooth communication and service delivery## Requirements* 2–3 years of experience in sales, customer service, account management, or a related role* Previous experience using a CRM system and maintaining customer or sales records* Good working knowledge of Google Sheets and Google Workspace* Strong written and verbal communication skills* Excellent interpersonal and relationship-building abilities* Strong organizational skills with excellent attention to detail* Ability to manage multiple customer inquiries and priorities efficiently* Proactive, professional, and customer-focused approach* Interest or experience in the sports, education, or youth development industry would be an advantage## Qualifications* 2–3 years of experience in sales, customer service, account management, or a related role* Previous experience using a CRM system and maintaining customer or sales records## Skills* Sales and customer relations* CRM and customer record management* Google Workspace (Sheets, Docs, Gmail)* Quotations and sales follow-up* Tryouts and registrations coordination* Retention and renewals* Payment collection follow-up* Relationship building with parents and players* Organisation and attention to detail## Benefits* Join the Official Licensed AJAX Academy UAE (Academy Dubai)* Start date ASAP / to be agreed* Work closely with coaching, administration, and management teams at a leading youth football academy## Application ProcessApplications are submitted by email to [e-mail]. Include your CV and a short cover note referencing this role.