Sales Coordinator / Customer Service – Bulk Chemicals

Tanqeeb; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Tanqeeb is seeking an experienced Sales Coordinator / Customer Service professional to manage the complete Order-to-Delivery process for bulk chemicals. The role involves coordinating the full customer order cycle from Sales Order creation through dispatch and final delivery, while maintaining clear communication with customers and internal teams.

The ideal candidate will have strong experience in chemical distribution/trading, bulk chemical sales coordination, order management and SAP/ERP

Qualifications

• Bachelor's or diploma in business, logistics, supply chain or commerce.
• 5–10 years of relevant experience in sales coordination, customer service, order management or sales operations.
• Experience in chemical distribution/trading and bulk chemical products is highly preferred.

Responsibilities

• Receive and process customer orders and ensure information is ready for execution.
• Create and process Sales Orders accurately in SAP/ERP systems.
• Verify product, quantity, pricing, delivery location, and terms for orders.
• Coordinate with the Sales team to clarify customer requirements and monitor orders.
• Own the end-to-end order-to-delivery process from SO creation to delivery.
• Coordinate with Procurement, Warehouse/Terminal, Logistics, Finance and Operations.

Skills

Sales coordination

Customer service

Order management

Sales operations

ERP systems

Education

Bachelor's or Diploma in Business Administration / Logistics / Supply Chain / Commerce

Tools

SAP / SAP S/4HANA

Job description

We are looking for an experienced Sales Coordinator / Customer Service – Bulk Chemicals professional to manage the complete Order-to-Delivery process for bulk chemical customers.

The role will be responsible for coordinating the complete customer order cycle, from Sales Order (SO) creation through dispatch and final delivery, while ensuring timely communication and smooth coordination between customers, Sales, Logistics, Warehouse/Terminal, Procurement, Finance, Transporters and other internal stakeholders.

The ideal candidate should have strong experience in chemical distribution/trading, bulk chemical sales coordination, customer service, order management and SAP/ERP systems, with a high sense of ownership and excellent follow-up skills.

Key Responsibilities

Order Processing & Sales Coordination

• Receive and process customer orders and ensure all required information is available for execution.

• Create and process Sales Orders (SO) accurately in SAP/ERP systems.

• Verify product, quantity, pricing, customer details, delivery location, payment terms and other order conditions.

• Coordinate with the Sales team to clarify customer requirements.

• Monitor orders from SO creation through final delivery.

• Maintain order trackers and ensure timely closure of pending activities.

End-to-End Order-to-Delivery Management

• Take complete ownership of customer orders from SO creation to final delivery.

• Coordinate with Procurement, Warehouse/Terminal, Logistics, Transport, Finance and other departments.

• Follow up on product availability, loading schedules, transportation arrangements and delivery appointments.

• Monitor delivery schedules and proactively identify potential delays.

• Ensure required documents are prepared and shared with customers and internal teams.

• Track shipments until the material reaches the customer and ensure complete order closure.

Customer Handling & Communication

• Act as a key point of contact for customers regarding order status, delivery schedules and documentation.

• Respond promptly and professionally to customer enquiries.

• Provide regular updates on order and delivery status.

• Handle customer complaints and operational issues with a problem-solving approach.

• Escalate critical issues appropriately and follow through until resolution.

• Maintain strong customer relationships and service standards.

Internal & Cross-Functional Coordination

• Coordinate closely with Sales, Logistics, Warehouse/Terminal, Procurement, Finance and Operations teams.

• Communicate customer requirements accurately to relevant stakeholders.

• Follow up consistently on pending actions and commitments.

• Manage multiple customer orders and stakeholders simultaneously.

• Support the Sales team in delivering a seamless customer experience.

Bulk Chemical Order Management

• Develop a strong understanding of bulk chemical distribution and order execution.

• Coordinate bulk loading, transportation, tanker movements and delivery schedules.

• Coordinate with terminal/warehouse teams regarding loading and dispatch.

• Liaise with customers regarding unloading requirements, delivery slots and site restrictions.

• Ensure appropriate documentation is available for bulk chemical deliveries.

Documentation & ERP Management

• Ensure accurate and timely entry of customer and order information into SAP/ERP systems.

• Maintain Sales Orders, delivery documents, invoices and other customer-related records.

• Coordinate with Finance regarding invoicing, credit requirements and customer account matters.

• Ensure order status and documentation are updated accurately and on time.

Desired Candidate Profile

1. Bachelor's Degree or Diploma in Business Administration, Logistics, Supply Chain, Commerce or a related discipline.

2. 5–10 years of relevant experience in Sales Coordination, Customer Service, Order Management or Sales Operations.

3. Experience in chemical distribution/trading, bulk chemicals, industrial chemicals, solvents or related products is highly preferred.

4. Hands‑on experience managing the complete Order-to-Delivery process will be preferred.

5. Experience with SAP / SAP S/4HANA or other ERP systems is an advantage.

6. Strong written and verbal English communication skills.