Sales Coordinator

BD SELECT; Dubai; On-site; AED 42,000 - 63,000; Full time

Job summary

BD SELECT in JAFZA, Dubai, is seeking a Sales Coordinator to manage day-to-day sales administration and customer support for the Middle East region. You will ensure accurate order processing, coordinate between sales, operations, logistics and head office, and maintain high client satisfaction.

The role requires 2–4 years in sales coordination, a Bachelor's degree, regional GCC experience, strong MS Office skills, and English fluency (Arabic a plus).

Qualifications

• 2–4 years of experience in sales coordination, sales administration or customer service, preferably in FMCG or related industries.
• Bachelor's degree in Business Administration, Commerce or related field.
• Regional experience with GCC/Middle East customers and trade practices.
• Strong MS Office skills (Excel required); experience with ERP/CRM systems and Power BI is a plus.
• Excellent written and spoken English; Arabic language is a strong advantage.
• High attention to detail, strong organizational skills and ability to manage competing priorities.

Responsibilities

• Order management: receive, verify and confirm purchase orders; enter/maintain in ERP and ensure complete documentation; coordinate with operations, warehouse and logistics for availability and dispatch.
• Customer support & communication: serve as first contact for assigned accounts; respond to inquiries; provide product information; communicate price updates and promotions.
• Account administration: create and maintain customer accounts; coordinate account setup with head office; monitor regional budget and report variances; track turnover by country.
• Reporting & data management: maintain sales trackers, CRM and customer records; prepare weekly/monthly reports; support ad-hoc analysis.
• Coordination & continuous improvement: liaise with finance, operations, logistics, marketing; suggest process improvements to reduce errors and lead times.
• Compliance & documentation: ensure compliance with company policies and export/import documentation; adhere to regional regulations.

Skills

MS Office

Excel

ERP/CRM systems

Power BI

English communication

Arabic language

Attention to detail

Time management

Education

Bachelor's degree (Business Admin/Commerce)

Tools

CRM software

ERP software

Power BI

Job description

About the job Sales Coordinator

JAFZA, Dubai, UAE — Office-based

Job purpose

Provide day-to-day sales administration and customer support for the Middle East region. Ensure accurate order processing, smooth coordination between sales, operations, logistics and head office, and high levels of client satisfaction.

Key responsibilities

Order management

Receive, verify and confirm purchase orders from regional customers.

Enter/maintain orders in ERP and ensure documentation (POs, packing lists, invoices) is complete and accurate.

Follow up with operations, warehouse and logistics to confirm product availability, packing and timely dispatch.

Customer support & communication

Act as first point of contact for assigned accounts (Iraq, Syria, Jordan), respond to inquiries, provide product information and resolve routine issues.

Follow up on quotations, order status and delivery updates; maintain professional client correspondence.

Communicate price updates, product innovations and promotional information to distributors and customers as directed.

Account administration

Create and maintain customer accounts in the company system; coordinate account setup with head office (France) where required.

Monitor commercial budget/allocations for the Middle East region and report variances to the Sales Manager.

Track turnover by country for assigned territories and flag risks or opportunities.

Reporting & data management

Maintain and update sales trackers, CRM and customer records with accurate, timely information.

Prepare weekly and monthly sales reports (orders, deliveries, outstanding issues, performance vs. targets).

Support ad-hoc analysis and reports (seasonal trends, stock issues, distributor performance).

Coordination & continuous improvement

Liaise with cross-functional teams (finance, operations, logistics, marketing) to resolve issues and improve processes.

Suggest process improvements to reduce order errors, shorten lead times and enhance customer experience.

Compliance & documentation

Ensure all activities comply with company policies, export/import documentation requirements and regional regulations.

KPIs (examples)

• Order confirmation accuracy rate (target 98%)
• On-time order dispatch rate
• Time-to-respond to customer inquiries (target 24–48 hours)
• Timeliness and accuracy of weekly/monthly reports
• Customer satisfaction / number of escalations

Requirements

• Experience: 2–4 years in sales coordination, sales administration or customer service — ideally in FMCG, Food Service, dairy or confectionery.
• Bachelors degree in Business Administration, Commerce or related field.
• Regional experience: Familiarity with GCC/Middle East customers and trade practices.
• Strong MS Office skills (Excel required); experience with ERP/CRM systems and Power BI is a plus.
• Clear written and verbal communication in English; Arabic is a strong advantage.
• High attention to detail, good organizational skills and ability to manage competing priorities.