Sales Administrative Officer

BD SELECT; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

European food-service group — Middle East operations is seeking a Sales Administrative Officer to manage day-to-day sales administration and customer support for the Middle East region. You will process orders, coordinate with operations and logistics, and liaise with the European head office to ensure accurate and timely service for key accounts in Iraq, Syria and Jordan.

The role requires 2–3 years of relevant experience, strong MS Office skills, ERP/CRM familiarity, and fluency in English

Qualifications

• 2–3 years of experience in sales coordination or sales administration in FMCG preferred.
• Regional GCC/Middle East exposure; Iraq, Syria and Jordan experience is a plus.
• Proficient in MS Office, advanced Excel; ERP/CRM experience; Power BI is advantageous.
• Fluent in English; Arabic language skills are highly desirable.
• Detail-oriented, organized, with strong prioritisation and under-pressure work ability.
• Bachelor’s degree in Business Administration, Sales, Supply Chain or related field.

Responsibilities

• Receive, validate and confirm POs from regional customers.
• Enter orders and create new customer accounts with European head office coordination.
• Coordinate with operations, warehouse and logistics for product availability.
• Communicate price updates and changes to distributors and internal teams.
• Maintain sales trackers and CRM entries; prepare weekly/monthly reports.

Skills

Attention to detail

Organised

Prioritisation

English proficiency

Education

Bachelor's degree in Business Administration, Sales, Supply Chain or related field

Tools

ERP/CRM systems

Power BI

Job description

About the job Sales Administrative Officer

Company: European food-service group — Middle East operations

Job purpose

Provide day-to-day sales administration and customer support for the Middle East region. Ensure accurate order processing, timely coordination with operations and logistics, and excellent service for key accounts in Iraq, Syria and Jordan while liaising with the European head office.

Key responsibilities

• Order management
  • Receive, validate and confirm purchase orders (POs) from regional customers.
  • Enter orders and create new customer accounts in the company system in coordination with the European head office.
  • Coordinate with operations, warehouse and logistics to confirm product availability, packing lists and dispatch schedules.
  • Communicate price updates, product innovations and other commercial changes to distributors and internal teams.
  • Monitor and report on the commercial budget for the Middle East region.
• Customer relationship & support
  • Act as primary point of contact for assigned customers handle inquiries, provide product information and resolve routine issues.
  • Follow up on quotations, coordinate meetings and ensure timely customer correspondence.
  • Support sales colleagues with key account activities and special requests.
• Sales administration & reporting
  • Maintain accurate sales trackers, customer records and CRM entries.
  • Prepare weekly and monthly sales reports, including turnover by country and performance vs targets.
  • Produce ad-hoc reports and basic data analysis using Excel and ERP/BI tools to support the sales team.

Requirements

• Experience: 2–3 years in sales coordination, sales administration or customer service within the food industry (FMCG, dairy or premium confectionery preferred).
• Regional experience: Proven exposure to GCC / Middle East markets; experience managing customers in Iraq, Syria and Jordan is a plus.
• Technical skills: Proficient in MS Office (advanced Excel); experience with ERP/CRM systems and familiarity with Power BI advantageous.
• Languages: Excellent English; Arabic highly desirable.
• Abilities: Strong attention to detail, organised, good prioritisation skills and ability to work under pressure.
• Education: Bachelors degree in Business Administration, Sales, Supply Chain or related field.

Location & working conditions

• Office-based role at JAFZA, Dubai.
• Regular liaison with regional teams and the European head office