Sales Coordination Specialist — Lead Nurturing & CRM

IFZA; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

International team

24 annual leave days

Annual flight home

Life insurance plan

Medical insurance plan

Company events & team building

Career development opportunities

Job summary

IFZA is seeking a Sales Coordinator to manage leads from IFZA's website, calls, Google Ads, WhatsApp, social media, seminars and referrals. The role pre-qualifies leads via cold calls and email follow-ups, coordinating with the team manager and sales controller from the office.

The ideal candidate will handle CRM activities, generate reports, and liaise with marketing, finance, sales support and operations to keep clients updated. Weekly meetings and ongoing training are included.

Qualifications

• Full English proficiency is required.
• Strong interpersonal and communication skills for client engagement.
• Experience with CRM and email outreach.
• Ability to track KPIs such as customer satisfaction and leads.
• Experience in customer support and working with cross-functional teams.

Responsibilities

• Pre-qualify and coordinate with the sales team to manage new and existing leads.
• Follow up on cold and warm leads via phone and email.
• Conduct cold calls (50+ per day) to generate interest and appointments.
• Maintain up-to-date CRM records and generate reports as needed.
• Coordinate with marketing, finance, and operations to update clients.
• Attend weekly sales meetings and key progress reviews with leadership.

Skills

English proficiency

Interpersonal skills

Telephone etiquette

Customer engagement

Cold calling

Customer service

Tools

CRM platforms

Outlook

MS Office

Job description

IFZA is seeking a Sales Coordinator to manage leads from IFZA's website, calls, Google Ads, WhatsApp, social media, seminars and referrals. The role pre-qualifies leads via cold calls and email follow-ups, coordinating with the team manager and sales controller from the office.

The ideal candidate will handle CRM activities, generate reports, and liaise with marketing, finance, sales support and operations to keep clients updated. Weekly meetings and ongoing training are included.