Sales Consultant – Vans

ALFAHIM; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

ALFAHIM is seeking a sales-focused professional to drive van and bus sales for retail and fleet customers in the UAE. You will manage the full lifecycle from initial contact to handover, ensuring customer satisfaction and adherence to CSI standards.

Responsibilities include qualifying buyers, presenting models, overcoming objections, and promoting finance and insurance products. You will also maintain customer data in Autoline, monitor competitors, and prepare weekly activity and sales reports

Qualifications

• Secondary School Education Certificate.
• Diploma in business, mechanical or equivalent is preferred.
• 1-2 years of minimum experience in inventory/order management within automotive industry.

Responsibilities

• Follow sales procedure to close a sale and qualify buyers.
• Match requirements to models, explain features and close the sale by overcoming objections.
• Conduct post-sale follow up to attract new and retain existing customers; promote finance and insurance products.
• Maintain active customer profile in Autoline and ensure data accuracy.
• Carry out market intelligence on competitors’ products, pricing and promotions.

Skills

Sales process understanding

Customer follow-up

Finance and insurance knowledge

Education

Diploma in business or mechanical or equivalent

Secondary School Education Certificate

Job description

Drive sales for vans and buses for retail and fleet customers to achieve set monthly/annual sales targets and customer satisfaction objectives. Manage and follow full lifecycle of sales from actual sales to hand over to the customer.

Key Accountabilities:

• Sales: Effectively follow sales procedure and process to close a sale. Qualify buyers to understand buyer's requirements and interests, present/match requirements and interests to various models, explain features and close the sale by overcoming objections. Conduct post-sale follow up to attract new and retain existing customers. Actively promote finance and insurance products.
• Customer Satisfaction: Ensure customer satisfaction as per company Customer Satisfaction Index (CSI) guidelines. Ensure performance improvement and increased customer satisfaction as per Mercedes Benz standards.
• Autoline Database: Maintain active customer profile database to ensure all relevant details are up to date when required. Accurately collect customer and vehicle information to upload it in the Dealer Management System (Autoline).
• Competition: Effectively carry out market intelligence to monitor competitors’ products, pricing and promotional activities versus own market share. Continuously update company product knowledge and competitive product knowledge related to all car brands and types.
• Reports: Prepare and submit reports such as weekly plans, activity and results reports those related to issues resolution for Sales Manager and review of the management.

Qualification:

• Secondary School Education Certificate.
• Diploma in business, mechanical or equivalent is preferred.

Experience:

• 1-2 years of minimum experience in inventory/order management within automotive industry.