Sales Consultant

Ounass; United Arab Emirates; On-site; AED 67,000 - 100,000; Full time

Job summary

Ounass in the United Arab Emirates seeks a customer-focused sales associate to deliver exceptional service, understand client needs, and guide purchases from discovery to checkout.

You will engage with a diverse luxury clientele in English and Arabic, maintain visual standards, support brand events, and help achieve sales targets while ensuring a welcoming shopping environment.

Qualifications

• High school diploma required; retail or sales training preferred.
• 1–2 years of retail or customer-facing experience.
• Ability to deliver personalized service and build client relationships.
• Fluent in English and Arabic; additional languages a plus.

Responsibilities

• Welcome customers and assess preferences to create a positive first impression.
• Listen actively and recommend tailored products to meet needs.
• Guide customers through the full in-store journey including fitting rooms and checkout.
• Operate POS, manage returns, exchanges, and gift wrapping.
• Maintain visual standards and assist replenishment to keep displays polished.
• Support brand events, activations, and new collection launches.

Skills

Clienteling

Upselling

POS operations

CRM usage

Multilingual communication

Education

High school diploma

Retail/sales training preferred

Tools

POS systems

CRM platforms

Job description

Job Purpose

Delivering exceptional customer service by engaging clients, understanding their needs, recommending suitable products and educating customers on the store concept. Supporting the store in achieving sales targets, maintaining visual standards, and ensuring a seamless shopping experience.

Essential Roles And Responsibilities

• Welcoming customers warmly upon entry, engaging in conversation to understand their preferences, and creating a positive first impression.
• Actively listening to customer needs, asking relevant questions, and recommending tailored products and solutions to enhance their shopping experience.
• Guiding customers through the full in-store journey, from product discovery to fitting rooms and checkout, while delivering personalized clienteling interactions that encourage long-term relationships.
• Operating POS systems efficiently to process sales transactions, gift wrapping, returns, and exchanges, ensuring accuracy and compliance with company policies.
• Monitoring product availability, alerting management of low stock, and assisting in replenishment to maintain optimal product displays.
• Maintaining visual standards by ensuring displays, mannequins, and product arrangements align with brand guidelines and seasonal directives.
• Maintaining cleanliness and organization on the shop floor, ensuring a safe and welcoming shopping environment for customers.
• Assisting in brand events, activations, and seasonal product launches by preparing the shop floor, engaging with customers, and promoting new collections.

Education / Certification and Continued Education

High school diploma minimum, retail or sales training preferred

Years Of Experience

1–2 years in a retail sales or customer-facing role

Knowledge And Skills

• Demonstrating the ability to deliver personalized, high-quality service and building strong client relationships.
• Developing strong familiarity with product categories, features, and benefits to provide customers with accurate and engaging recommendations.
• Applying effective cross-selling and upselling strategies to maximize sales and improve customer satisfaction.
• Using clear, professional, and engaging communication with both customers and colleagues.
• Operating POS systems, CRM platforms, and handling transactions, returns, and exchanges with accuracy.
• Managing multiple customer interactions while maintaining service quality in a fast-paced environment.
• Maintaining awareness of shop floor presentation and proactively ensuring displays meet brand standards.
• Working closely with colleagues to support shared goals and ensure seamless store operations.
• Communicating fluently in English and Arabic is required; additional languages such as French, Russian, or Mandarin are a strong plus to engage with a diverse luxury clientele.