Sales Consultant - Harvey Nichols- Dubai

Al Tayer Group; Dubai; On-site; AED 45,000 - 89,000; Full time

Job summary

Al Tayer Group is seeking a Customer Service Assistant in Dubai to greet customers, assess needs, and recommend products while delivering superior service. You will handle payments, maintain store presentation, and support promotions.

Ideal candidates have a high school qualification and 3–4 years in retail sales or customer service, with strong communication and interpersonal skills for a fast-paced fashion environment.

Qualifications

• High school qualification.
• 3 to 4 years retail sales or customer service experience.

Responsibilities

• Welcome and greet every customer in a warm, friendly manner and demonstrate excellent customer service.
• Identify customer needs by asking questions; recommend and demonstrate suitable products; close the sale.
• Process payments, issue receipts, and provide professional cashier service.
• Handle complaints professionally and escalate when needed.
• Demonstrate product knowledge and stay updated on trends and promotions.
• Maintain grooming standards as advised.
• Keep displays, fitting rooms, and stock areas clean and organized.
• Monitor stock levels and inform store manager of depletions.
• Follow refund/exchange policies and security and safety procedures.
• Collect customer details for the database using the POS system.
• Reduce stock loss by vigilance on sales floor and fitting rooms.

Skills

Customer service

Upselling

Communication

POS handling

Product knowledge

Stock management

Education

High school qualification

3 to 4 years retail sales or customer service experience

Tools

POS system

Job description

To deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty

Functional Roles and Responsibilities

• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
• Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
• Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
• Maintain personal grooming standards as advised by the Store Manager.
• Maintain clean and organized display, fitting rooms and stock areas.
• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
• Recruit customers for the database, accurately entering their details on the POS system.
• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

Education/Certification and Continued Education

• High school qualification
• 3 to 4 years retail sales or customer service experience