Sales & Client Retention Executive

Dominion Markets LLC.; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Dominion Markets is seeking a Sales & Client Retention Executive to join our Dubai team. The role focuses on acquiring, onboarding, and supporting clients while driving engagement and retention in a target-driven environment.

The ideal candidate has 1–2+ years in Forex/CFD sales or client retention, with strong CRM and trading platform experience (MT5/cTrader). Fluency in English is essential, with Arabic/Russian a plus. Competitive compensation and growth opportunities offered.

Qualifications

• 1–2 years of experience in the Forex, CFD, online trading, or brokerage industry.
• Experience in Forex/CFD Sales, Client Retention, Account Management, or Business Development is highly preferred.
• Good understanding of Forex & CFD products, financial markets, and online trading environments.
• Experience with MT5, cTrader, or other relevant trading platforms.
• Experience using CRM systems and managing leads and follow-ups.
• Strong sales, negotiation, communication, and relationship-management skills.
• Ability to work effectively in a target-driven and fast-paced environment.
• Excellent English communication skills.

Responsibilities

• Acquire, onboard, and support new and existing clients.
• Build and maintain strong client relationships to drive engagement and retention.
• Conduct regular client follow-ups and re-engage inactive or dormant clients.
• Assist clients with account setup, trading platforms, and general platform-related queries.
• Provide accurate, company-approved information regarding products and services.
• Handle general client enquiries and escalate withdrawals, payments, complaints, and other sensitive matters to the relevant departments.
• Maintain accurate client records, follow-ups, and activities within the CRM.
• Achieve assigned sales, conversion, and retention targets.
• Follow company policies and applicable KYC, AML/CFT, and compliance requirements.

Skills

Sales skills

Client retention

CRM management

Trading platforms

Tools

MT5

cTrader

CRM system

Job description

Sales & Client Retention Executive – Forex & CFD

Company: Dominion Markets

Location: Dubai, United Arab Emirates

Employment Type: Full-Time

Industry: Forex & CFD / Financial Services / Online Trading

About the Role

Dominion Markets is looking for an experienced and motivated Sales & Client Retention Executive to join our growing team in Dubai.

The ideal candidate will have 1–2+ years of experience in the Forex, CFD, online trading, or brokerage industry, with a strong background in sales, client relationship management, account management, or client retention.

This role is suited to someone who understands financial markets, is comfortable working with trading platforms and CRM systems, and can build strong, long-term relationships with clients in a target-driven environment.

Key Responsibilities

• Acquire, onboard, and support new and existing clients.
• Build and maintain strong client relationships to drive engagement and retention.
• Conduct regular client follow-ups and re-engage inactive or dormant clients.
• Assist clients with account setup, trading platforms, and general platform-related queries.
• Provide accurate, company-approved information regarding products and services.
• Handle general client enquiries and escalate withdrawals, payments, complaints, and other sensitive matters to the relevant departments.
• Maintain accurate client records, follow-ups, and activities within the CRM.
• Achieve assigned sales, conversion, and retention targets.
• Follow company policies and applicable KYC, AML/CFT, and compliance requirements.

Requirements

• Minimum 1–2 years of relevant experience in Forex, CFD, online trading, or brokerage.
• Previous experience in Forex/CFD Sales, Client Retention, Account Management, or Business Development is highly preferred.
• Good understanding of Forex & CFD products, financial markets, and online trading environments.
• Experience with MT5, cTrader, or other relevant trading platforms.
• Experience using CRM systems and managing leads and client follow-ups.
• Strong sales, negotiation, communication, and relationship-management skills.
• Ability to work effectively in a target-driven and fast-paced environment.
• Excellent English communication skills.

Preferred Qualifications

• Arabic and/or Russian language skills will be highly preferred.
• Previous UAE experience.
• Previous experience working with a regulated Forex/CFD brokerage.
• Existing knowledge of client retention and reactivation strategies.

What We Offer

• Competitive salary package.
• Performance-based incentives.
• Career growth and professional development opportunities.
• International and multicultural working environment.
• Exposure to the Forex & CFD brokerage industry and global financial markets.