Sales Associate

Apparel Group; Ras Al Khaimah; On-site; AED 28,000 - 45,000; Full time

Job summary

Apparel Group in Ras Al Khaimah seeks a dedicated retail associate to enhance the shopping experience through exceptional service and product knowledge. You will assist customers, maintain store presentation, and support sales goals in a fast-paced environment.

The role requires to greet and guide customers, operate the POS system, handle transactions, and work flexible hours including peak sale periods. Prior retail experience is valued.

Qualifications

• Strong customer service skills and ability to build rapport with shoppers.
• Proven ability to convert window shoppers to buyers and drive sales.
• Knowledge of store products and brands to provide accurate assistance.
• Excellent communication and presentation while guiding customers.

Responsibilities

• Greet customers and assist in selecting the right product.
• Convert window shoppers into purchasers and promote loyalty programs.
• Maintain store visuals and adhere to presentation standards.
• Operate POS, handle cash and refunds accurately.
• Follow SOPs and loss prevention guidelines to protect stock.
• Maintain confidentiality of sales figures and sensitive information.
• Be flexible to work varied shifts and overtime as required.

Skills

Customer service

Sales orientation

Product knowledge

Communication

Job description

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

POSITION OBJECTIVE

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

Key Responsibilities

Customer Service

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club AIVI Loyalty Program of the company for repeat sales
• Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank)
• Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
• Must be presentable and well-groomed at all the times
• Flexible to work for extended hours during the Sale period
• Must possess up to date product knowledge and ensure minimal stock loss.
• Flexible to work for extended hours during the Sale period.

Merchandise

• Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• Record the inventory inward / outward and maintain the report of the same Process
• Handle the POS (Point of Sale) / Billing Counter efficiently
• Tally money in the cash till during the beginning / end of the shifts
• Issue receipts / refunds / change to the customers correctly
• Process the payments by cash / credit cards / vouchers / automatic debits
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be flexible to work for varied shifts and overtime as per the business requirement
• Adhere to SOP & Loss Prevention Policies
• Maintain confidentiality of the sales figures to the outside party