Sales Associate - Retail

Qureos; Dubai; On-site; AED 47,000 - 78,000; Full time

Job summary

Qureos in Dubai invites enthusiastic customer service & sales staff to join our retail team. You will greet customers, identify needs, provide product information, offer alternatives, and drive daily, weekly, and monthly sales targets.

You will also manage store operations, merchandising, stock checks, and ensure clean, well-organized fitting rooms, while handling POS transactions and collaborating with colleagues to support store goals.

Job description

1. Customer Service & Sales:

• Greet customers warmly and assist them in identifying their needs and preferences.
• Deliver excellent customer service by providing product information, offering alternatives, and cross-selling or upselling products.
• Maintain in-depth knowledge of the store’s product range, ongoing promotions, and brand initiatives.
• Handle customer inquiries and complaints professionally, escalating when necessary.
• Achieve and exceed individual and store-level sales targets (KPIs) on a daily, weekly, and monthly basis.

2. Store Operations:

• Ensure merchandise is displayed and replenished in accordance with visual merchandising standards.
• Maintain cleanliness, organization, and overall appearance of the store and fitting rooms.
• Follow stock management processes including receiving, price tagging, and storing of products.
• Assist in periodic stock takes, inventory audits, and reporting of discrepancies.

3. Cash Handling:

• Operate the POS (Point of Sale) system efficiently.
• Accurately process customer transactions, returns, and exchanges.
• Handle cash and card transactions in compliance with company policies and procedures.

4. Team Collaboration:

• Proactively engage in team meetings, sales huddles, and product knowledge sessions to stay aligned with store goals and initiatives.
• Communicate operational challenges, customer feedback, or product-related issues promptly to store manager to support continuous improvement and customer satisfaction.