Sales Associate

TradesApp; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

TradesApp in Dubai is seeking a customer-service oriented professional to assist customers, drive product recommendations, and support store operations. You will greet customers, provide information, and contribute to achieving daily sales targets.

Responsibilities include maintaining product displays, handling cash and POS transactions, and collaborating with the team to ensure a smooth shopping experience. The role emphasizes customer satisfaction and visual merchandising standards.

Responsibilities

• Greet customers and identify needs to drive product recommendations.
• Provide product information and upsell or cross-sell where appropriate.
• Maintain knowledge of products, promotions, and brand initiatives.
• Handle inquiries and complaints professionally, escalating when needed.
• Aim to meet and exceed daily, weekly, and monthly sales targets.

Skills

Customer service

Sales skills

Communication

Teamwork

Cash handling

Tools

POS System

Job description

Job Description:

1. Customer Service & Sales:

• Greet customers warmly and assist them in identifying their needs and preferences.
• Deliver excellent customer service by providing product information, offering alternatives, and cross-selling or upselling products.
• Maintain in-depth knowledge of the store’s product range, ongoing promotions, and brand initiatives.
• Handle customer inquiries and complaints professionally, escalating when necessary.
• Achieve and exceed individual and store-level sales targets (KPIs) on a daily, weekly, and monthly basis.

2. Store Operations:

• Ensure merchandise is displayed and replenished in accordance with visual merchandising standards.
• Maintain cleanliness, organization, and overall appearance of the store and fitting rooms.
• Follow stock management processes including receiving, price tagging, and storing of products.
• Assist in periodic stock takes, inventory audits, and reporting of discrepancies.

3. Cash Handling:

• Operate the POS (Point of Sale) system efficiently.
• Accurately process customer transactions, returns, and exchanges.
• Handle cash and card transactions in compliance with company policies and procedures.

4. Team Collaboration:

• Proactively engage in team meetings, sales huddles, and product knowledge sessions to stay aligned with store goals and initiatives.
• Communicate operational challenges, customer feedback, or product-related issues promptly to store manager to support continuous improvement and customer satisfaction.

Requirements: