Sales Associate

Apparel Group; United Arab Emirates; On-site; AED 35,000 - 48,000; Full time

Job summary

Apparel Group is seeking a Sales Associate in the United Arab Emirates to deliver outstanding customer service and drive sales across brand offerings. The role focuses on greeting customers, advising on product selection, and promoting loyalty programs while maintaining VM standards and accurate stock records.

The ideal candidate will have a bachelor’s degree and strong communication skills, with prior sales experience preferred.

Qualifications

• Bachelor’s degree with effective communication and interpersonal skills.
• Previous experience in a sales role is preferred.
• Willingness to work extended hours during peak periods.

Responsibilities

• Greet customers and assist them in selecting products that meet their needs.
• Convert window shoppers into buyers through proactive engagement.
• Promote the company's loyalty program to encourage repeat sales.
• Deliver top-tier customer service following the GUEST model (Greet, Understand, Explain, Sell, Thank).
• Upsell and cross-sell products to increase sales opportunities.
• Maintain knowledge of product inventory and promotions to communicate effectively with customers.
• Efficiently operate the POS system for billing and transactions.
• Balance the cash till at the start and end of shifts.
• Record and manage receipts, refunds, and payments accurately.

Skills

Customer service

Communication skills

Sales

Product knowledge

Education

Bachelor's degree

Tools

POS system

Job description

Position Objective

The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager.

Key Responsibilities

Customer Service:

• Greet customers and assist them in selecting products that meet their needs.
• Convert window shoppers into buyers through proactive engagement.
• Promote the company's loyalty program to encourage repeat sales.
• Deliver top-tier customer service by following the company’s GUEST model (Greet, Understand, Explain, Sell, Thank).
• Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
• Educate customers on product features, benefits, materials, and care instructions.

Grooming / Attitude / Knowledge

• Always present a well-groomed and professional appearance.
• Be flexible and available to work extended hours during peak sales periods.
• Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.

Merchandising

• Ensure products are displayed in an attractive manner according to store layout standards.
• Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
• Record and maintain accurate inventory records for incoming and outgoing stock.
• Upsell and cross-sell products to increase sales opportunities.
• Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.

Process

• Efficiently operate the Point of Sale (POS) system for billing and transactions.
• Balance the cash till at the start and end of shifts.
• Accurately process payments through cash, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, and change to customers correctly.
• Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
• Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.

Desired Qualification

The ideal Sales Associate in a retail company should have a bachelor’s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.