Sales Associate- Forever New

R&B Fashion; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

R&B Fashion in Dubai is seeking a retail associate to provide exceptional customer service and drive sales within the store.

You will greet customers, assist with product selection, and maintain visual merchandising while following company guidelines and loss prevention policies. The role requires flexibility for extended hours during sale periods and accuracy handling POS transactions.

Qualifications

• Experience in fashion retail or customer service is a plus.
• Knowledge of loyalty programs is beneficial.
• Ability to work extended hours during sale periods is required.
• Presentable appearance and good grooming are essential.
• Knowledge of stock and merchandising processes helps.

Responsibilities

• Greet customers and assist them in selecting the right product.
• Convert window shoppers to buyers.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Follow the GUEST – Greet, Understand, Explain, Sell, Thank selling approach.
• Be up-to-date on group brands for suggestive selling and maintain product knowledge.
• Maintain presentation and adhere to Visual Merchandising guidelines.
• Handle POS and billing accurately and tally cash at shift start/end.
• Process payments by cash, card, vouchers or debit.
• Ensure security and loss prevention practices are followed.
• Be flexible to work varied shifts and overtime as required.

Skills

Customer service

Sales focus

POS handling

Merchandising

Communication

Tools

POS system

Job description

Job Description

POSITION OBJECTIVE

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

Key Responsibilities

Customer Service

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank)
• Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
• Must be presentable and well-groomed at all the times
• Flexible to work for extended hours during the Sale period
• Must possess up to date product knowledge and ensure minimal stock loss.
• Flexible to work for extended hours during the Sale period.

Merchandise

• Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• Record the inventory inward / outward and maintain the report of the same Process
• Handle the POS (Point of Sale) / Billing Counter efficiently
• Tally money in the cash till during the beginning / end of the shifts
• Issue receipts / refunds / change to the customers correctly
• Process the payments by cash / credit cards / vouchers / automatic debits
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be flexible to work for varied shifts and overtime as per the business requirement
• Adhere to SOP & Loss Prevention Policies
• Maintain confidentiality of the sales figures to the outside party