Sales Associate- Forever New

Apparel Group; Abu Dhabi; On-site; AED 33,000 - 60,000; Full time

Job summary

Apparel Group in Abu Dhabi is seeking a Retail Sales Associate to represent the brand in-store, maximize sales and deliver exceptional customer service.

You will greet customers, assist in selecting products, manage POS transactions, and maintain visual standards. The role requires flexibility for extended hours during sales and up-to-date product knowledge.

Join a team focused on guest experience, loyalty programs, and loss prevention through adherence to SOPs.

Qualifications

• Greet customers and assist in selecting the right product.
• Convert window shoppers to buyers and promote loyalty programs.
• Must be presentable and well-groomed, with up-to-date product knowledge.

Responsibilities

• Greet customers and assist them in selecting products.
• Handle POS transactions and issue receipts/refunds accurately.
• Maintain stock displays according to layout standards and ensure security.

Skills

Customer service

Upselling

Grooming/presentation

Communication

Tools

POS systems

Job description

Job Description:

POSITION OBJECTIVE

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

Key Responsibilities

Customer Service

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank)
• Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
• Must be presentable and well-groomed at all the times
• Flexible to work for extended hours during the Sale period
• Must possess up to date product knowledge and ensure minimal stock loss.
• Flexible to work for extended hours during the Sale period.

Merchandise

• Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• Record the inventory inward / outward and maintain the report of the same Process
• Handle the POS (Point of Sale) / Billing Counter efficiently
• Tally money in the cash till during the beginning / end of the shifts
• Issue receipts / refunds / change to the customers correctly
• Process the payments by cash / credit cards / vouchers / automatic debits
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be flexible to work for varied shifts and overtime as per the business requirement
• Adhere to SOP & Loss Prevention Policies
• Maintain confidentiality of the sales figures to the outside party