Sales Associate

Rivoli Group; Dubai, Abu Dhabi, Ras Al Khaimah; On-site; AED 90,000 - 150,000; Full time

Job summary

Rivoli Group in Dubai seeks a dedicated luxury retail sales associate to deliver an exemplary shopping journey. You will engage clients with compelling brand storytelling, demonstrate products confidently, and use upselling techniques to maximize transaction value.

You will record client data in CRM, nurture relationships through follow-up, and coordinate after-sales service with the Customer Care Centre. A professional appearance and strong communication are essential, with 1–2 years in luxury

Qualifications

• Excellent communication and interpersonal skills.
• Diploma or Bachelor’s degree preferred; luxury retail, hospitality, aviation or customer-facing roles are a plus.
• Immaculate grooming and professional appearance.
• Basic familiarity with MS Office (Excel & Word).

Responsibilities

• Consistently achieve and exceed individual sales and KPI targets.
• Create a personalized and professional shopping experience for every client.
• Deliver a complete sales journey with brand storytelling and product demonstrations.
• Apply upselling and cross-selling techniques to maximize transaction value.
• Record and update client data in CRM with accuracy.
• Build and nurture long-term relationships with clients through regular personalized follow-up.
• Handle after-sales service requests in coordination with the Customer Care Centre team.
• Maintain up-to-date knowledge of product lines, features and brand heritage.
• Attend and actively participate in product and brand training sessions.
• Share product insights and brand stories with clients to enhance their experience.
• Ensure compliance with store opening closing procedures and cash register operations.
• Assist with inventory management including stock replenishment, cycle counts and loss prevention.
• Maintain boutique presentation and visual merchandising standards as per brand guidelines.
• Ensure cleanliness, hygiene and organization of the sales floor at all times.
• Adhere to all company policies, SOPs and retail standards.
• Submit accurate daily sales and client activity reports.
• Collaborate with team members to achieve collective store targets.
• Share feedback, best practices and client insights during team briefings.

Skills

Communication skills

Interpersonal skills

Education

Diploma or Bachelor's degree

Tools

MS Office

Job description

The Job

Deliver a high-quality retail experience

achieve personal sales targets and support all aspects of store operations while representing Rivoli s brand values and heritage

Job Description

A Sales

Consistently achieve exceed set individual sales and KPI targets

Create a personalized and professional shopping experience for every client

Deliver a complete sales journey by engaging customers with compelling brand storytelling and confident product demonstrations

Apply upselling and cross-selling techniques to maximize transaction value

B Client Relationship Management

Record and update client data in CRM systems with accuracy and attention to detail

Build and nurture long-term relationships with clients through regular personalized follow-up

Handle after-sales service requests in coordination with the Customer Care Centre team

C Product Brand Proficiency

Maintain up-to-date knowledge of all product lines, features and brand heritage

Attend and actively participate in product and brand training sessions

Share product insights and brand stories with clients to enhance their experience

D Store Operations

Ensure compliance with store opening closing procedures and cash register operations

Support inventory management including stock replenishment, cycle counts and loss prevention

Maintain boutique presentation and visual merchandising standards as per brand guidelines

Ensure cleanliness hygiene and organization of the sales floor at all times

Adhere to all company policies SOPs and retail standards

Submit accurate daily sales and client activity reports

E Teamwork Collaboration

Collaborate with team members to achieve collective store targets

Share feedback best practices and client insights during team briefings

• Diploma or Bachelor’s degree is preferred.
• 1–2 years’ experience, preferably in luxury retail, hospitality, aviation or customer facing roles.
• Excellent communication and interpersonal skills.
• Passion for luxury products and client service.
• Immaculate grooming and professional appearance.
• Basic familiarity with MS Office (Excel & Word)