Client Advisor, Abu Dhabi

FashionUnited; Abu Dhabi; On-site; AED 120,000 - 150,000; Full time

Job summary

FashionUnited is seeking an experienced Client Advisor to join its team in Abu Dhabi. The ideal candidate will have a strong background in luxury retail, with at least 5 years of sales experience and a proven track record in exceeding targets. You will be responsible for fostering long-term client relationships and delivering an exceptional in-store experience. Passion for brand values and strong integrity are key.

This role emphasizes personalized, high-quality service and requires a proactive approach to client engagement, making you an essential part of our team.

Qualifications

• At least 5 years of sales experience in luxury retail.
• Proven track record in achieving sales targets.
• Strong understanding of client engagement.

Responsibilities

• Deliver exceptional in-store client experiences.
• Build long-term relationships with clients.
• Achieve and exceed sales targets.

Skills

Sales expertise

Customer service

Relationship building

Product knowledge

Integrity

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

YOUR ROLE

We are seeking a Client Advisor whose mission is to deliver personalized premium client experience. This involves demonstrating expertise with curiosity and humility, fostering true long‑term relationships with clients, and making them feel unique and valued. The goal is to understand and fulfil their desires and aspirations, ultimately turning them into brand ambassadors.

PLAYING YOUR PART

You will deliver an exceptional and unique in‑store journey, building true long‑term relationships by providing a friendly environment, demonstrating solid product knowledge, and consistently capturing client data for follow‑up. You will consistently achieve sales targets, mastering the sales ceremony, handling negotiations, and assisting after‑sales clients. As a Maison ambassador, you will communicate with passion, sharing extensive knowledge of the brand's values, history, and collections. You will also ensure smooth daily boutique operations by complying with policies, assisting with merchandising, inventories, and special projects.

WHAT WILL MAKE YOU SUCCESSFUL?

Success in this role will require:

• At least 5 years of sales experience, preferably within the luxury retail sector.
• Proven track record of consistently achieving and exceeding sales targets.
• Demonstrated ability to cultivate and grow relationships with high‑value clients.
• Exceptional commitment to delivering personalized, high‑quality client service.
• Mastery of the luxury sales ceremony and customer service transactions.
• Strong product knowledge and deep understanding of Maison DNA, with the ability to communicate it passionately.
• Proactive approach to client relationship building and engagement, both in‑boutique and at external events.
• High level of integrity, collegiality, and adherence to brand standards and operational compliance.