Sales Associate

Richemont Iberia SL; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Richemont Iberia SL, representing ALAÏA in Dubai, is seeking a Sales Advisor to drive monthly targets with the team and elevate the client experience. You will learn RTW and Accessories vocabulary, contribute to cross-selling, and promote the brand image in-store.

You will welcome clients in the boutique, build a loyal client book, and uphold the highest grooming, service, and visual standards. A team player with strong interpersonal skills and a passion for luxury retail will thrive in this

Qualifications

• Experience in luxury retail environments is essential.
• Strong client service skills and relationship building required.
• Ability to work in a fast-paced boutique setting with targets.

Responsibilities

• Drive monthly store targets with the team.
• Deliver a premium ALAÏA client experience in-store, on phone, and via email.
• Support boutique operations and maintain visual merchandising standards.
• Act as Brand Ambassador, maintaining product knowledge and brand presentation.

Skills

Luxury retail experience

Client service excellence

Team player

Multitasking

Job description

KEY RESPONSIBILITIES

Sales driven in line with ALAÏA commercial strategy and sales ceremony

• Reaching monthly store targets with the team

• Increasing average basket in quantity and value (UPT, VPT)

• Developing cross-selling

• Knowing RTW and Accessories construction and vocabulary

Client service excellence

• Bringing to life the ALAÏA customer experience

• Representing with the highest standards and promoting ALAÏA’s name and image inside the Boutique

• Welcoming Client, in the Boutique, over the phone, by e-mail, according to ALAÏA guidance and standards

• Developing the client book and updating the customer database

• Developing Client loyalty through excellent service and Treatment

• Reinforcing clientele relationships with consistent follow up

Boutique operations and visual merchandising

• Taking part actively in team meetings, events, annual inventory counts and all daily operations as required

• Respecting and ensuring the highest standards of the displays in line with the Boutique guidance

• Ensuring a constant Boutique cleanliness and tidiness

• Respecting and applying security rules and mindset

Brand Ambassador

• Maintaining excellent level of product knowledge, understanding products and trends, collections

• Following the ALAÏA Grooming

• Working closely with partners and teams

YOUR PROFILE

• Strong achievement

• A first professional experience gained from a luxury retail experience

• A person with an excellent high Client Treatment standards

• A team player with excellent inter-personnel skills and multi -tasking

• A person generous, audacious, humble and smiley