Sales Associate

Rivoli Group; United Arab Emirates; On-site; AED 36,000 - 60,000; Full time

Job summary

Rivoli Group in the United Arab Emirates seeks a customer-oriented Sales Associate for premium luxury retail. You will deliver exceptional service, understand customer needs, advise on product ranges, and work to achieve sales targets.

The role emphasizes upselling, cross-selling, CRM use at store level, stock replenishment, visual merchandising, and collaboration with the customer care center for after-sales support. Excellent English and grooming are required.

Qualifications

• Graduate or a Diploma in business administration, sales or related
• Selling experience of at least 2 years preferably in premium/luxury retail, Hospitality, Aviation, Real Estate or similar backgrounds
• Excellent communication (spoken and written English)
• Strong selling skills & customer oriented
• Confident, friendly & engaging personality
• Well-mannered and polite
• Immaculately groomed & physically fit
• Good numerical ability and IT skills

Responsibilities

• Displaying enthusiasm and providing superior customer service
• Understanding customer needs and queries about products, prices and services
• Advising customers on product ranges best suited to their needs
• Achieving the sales target and focus on increasing sales by using advanced sales techniques
• Focusing on up selling/cross selling
• Maintaining customer relationships in order to build long term brand loyalty
• Handling new launches, promotion of products and visual merchandising
• Ensuring stock replenishment at all times
• Maintaining general cleanliness, hygiene standards and visual displays
• Implementing CRM at the store level and providing relevant feedback
• Coordinating with customer care center for after sales service
• Generating daily sales report
• Following all company procedures in ordering, cash handling and other common practices

Skills

Customer service

Upselling

Cross selling

Communication

Sales targets

CRM

Stock replenishment

Visual merchandising

Education

Business administration graduate/diploma

Tools

IT skills

Job description

Job Description

• Displaying enthusiasm & providing superior customer service
• Understanding customer needs and queries about products, prices and services
• Advising customers on product ranges best suited to their needs
• Achieving the sales target and focus on increasing sales by using advanced sales techniques
• Focusing on up selling/cross selling
• Maintaining customer relationships in order to build long term brand loyalty
• Handling new launches, promotion of products and visual merchandising
• Ensuring stock replenishment at all times
• Maintaining general cleanliness, hygiene standards and visual displays
• Implementing CRM at the store level and providing relevant feedback
• Coordinating with customer care center for after sales service
• Generating daily sales report
• Following all company procedures in ordering, cash handling and other common practices

Profile

• Graduate or a Diploma in business administration, sales or related courses
• Selling experience of at least 2 years preferably in premium/luxury retail, Hospitality, Aviation, Real Estate or similar backgrounds
• Excellent communication (including spoken and written English)
• Strong selling skills & customer oriented
• Confident, friendly & engaging personality
• Well-mannered and polite
• Immaculately groomed & physically fit
• Good numerical ability and IT skills

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