Sales Assistant

NAFFCO; Abu Dhabi; On-site; AED 180,000 - 280,000; Full time

Job summary

NAFFCO in Abu Dhabi seeks a Sales Assistant with an engineering background to join our commercial team. The role supports sales activities across client engagement, technical coordination, order processing and administrative functions to ensure professional service delivery.

The ideal candidate has a Diploma or Bachelor''s in Electrical, Mechanical, Civil or related engineering discipline, with about 13 years in sales support or engineering-related commercial roles.

Qualifications

• Diploma or Bachelor's in Electrical, Mechanical, Civil, or related engineering.
• 13+ years of experience in sales support or engineering-related commercial roles.
• Fluency in English; based in Abu Dhabi; driving licence an advantage.

Responsibilities

• Prepare technical quotations, proposals, and compliance documents.
• Review client inquiries and drawings; coordinate with engineering teams for submissions.
• Process customer orders and track delivery with logistics and operations.
• Act as first point of contact for customers; escalate complex issues as needed.
• Maintain CRM, pricing, product data, and technical specifications.
• Prepare tender and bid documentation, including datasheets and compliance statements.
• Coordinate meetings, technical presentations, and client visits.
• Support invoicing and project handover documentation.
• Prepare sales and performance reports for management.

Skills

Engineering Background

Customer Service

Organisation

Communication

IT Literacy

Attention to Detail

Education

Diploma or Bachelor''s in Electrical/Mechanical/Civil or related engineering

Tools

MS Office

CRM systems

Job description

Job Description:
We are seeking a technically competent Sales Assistant (Engineering Background) to join our commercial team in Abu Dhabi. The role supports sales activities across client engagement technical coordination order processing and administrative functions to ensure professional service delivery.

Key Responsibilities Sales Support Administration & Customer Service

• Support the sales team by preparing and issuing technical quotations proposals and compliance documentation accurately and on time.

• Review client enquiries and drawings coordinating with engineering teams to ensure correct technical submissions.

• Process customer orders and track delivery schedules in coordination with logistics and operations.

• Act as a first point of contact for customers responding to general and basic technical enquiries escalating complex issues when required.

• Maintain and update CRM systems pricing structures product data and technical specifications.

• Assist in preparing tender and bid documentation including technical datasheets compliance statements and supporting documents.

• Coordinate meetings technical presentations and client visits.

• Support invoicing and documentation required for project progress and handover.

• Prepare sales and performance reports for management review.

Essential Skills Customer Service Organisation & Communication

• Engineering Background: Diploma or Bachelors degree in Electrical Mechanical Civil or related Engineering discipline.

• Technical Understanding: Ability to interpret basic technical drawings specifications and product data.

• Customer Service: Professional communication skills with the ability to engage technical and non-technical clients.

• Organisation: Strong administrative and time-management skills.

• IT Literacy: Proficient in MS Office (Excel Word Outlook) and CRM systems.

• Attention to Detail: Accurate handling of technical and commercial documentation.

Experience & Requirements

• Minimum 13 years experience in sales support technical sales coordination or engineering-related commercial roles.

• Experience in engineering products building services HVAC fire protection or industrial solutions is preferred.

• Strong understanding of sales processes and order management.

• Based in Abu Dhabi and willing to attend client meetings and site visits when required.

• Valid UAE driving licence is an advantage.

• Fluency in English is required.