Sales and Logistics Coordinator

Seven Oaks International; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Seven Oaks International is seeking a Sales and Logistics Coordinator in Dubai to manage end-to-end sales, logistics and delivery processes. You will coordinate orders, inventory, warehousing and transport with drivers, merchandisers and 3PL partners.

You will maintain ERP/CRM data accuracy, prepare reports, and ensure timely deliveries while providing excellent customer service and cross-functional support to the Distribution and Head Office teams.

Qualifications

• 3–5 years of experience in Sales Support, Customer Service, Order Management for a trading/distribution company.
• Experience with Oracle/CRM systems is an advantage.
• Strong understanding of order processing, inventory, warehouse, and delivery operations.
• Must have excellent English communication skills.
• Ability to multitask and work effectively under pressure.
• Good knowledge of MS Excel & Outlook.

Responsibilities

• Receiving customer POs through email, downloading orders from online portals.
• Entering orders in ERP/CRM and 3rd party logistics portal for delivery.
• Scheduling delivery for the drivers/merchandisers.
• Allocating stock based on availability and customer fulfilment date.
• Generating invoices for each customer order.
• Monitoring and following up with drivers/merchandisers to ensure timely deliveries.
• Handling customer enquiries professionally via in person, phone, or email.
• Assisting Distribution by updating Dubai Municipality registrations.
• Releasing cheques to suppliers.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Building sustainable relationships with customer accounts through open communication.
• Providing accurate information using the right tools.
• Meeting personal/customer service targets and call handling quotas.
• Managing complaints and ensuring timely resolutions.
• Maintaining records of customer interactions and documents.
• Following company procedures and policies.
• Carrying out management instructions and reporting requirements.
• Providing reports as required by management.

Skills

Excellent English

Customer service

Multitasking

Tools

Oracle

CRM systems

MS Excel

Outlook

Job description

Seven Oaks International, part of Mazrui International - Trading Division is looking for a Sales and Logistics Coordinator for coordinating the end-to-end sales, logistics and delivery process.

Website

Seven Oaks International - https://soi.ae

Mazrui International(Holding company) - https://mazruiinternational.ae

Responsibilities

• Receiving customer POs through email, downloading orders from online portals.
• Printing customer POs, entering orders in system and in 3rd party logistics portal for delivery.
• Scheduling delivery for the drivers/merchandisers.
• Allocating stock based on availability and customer fulfilment date.
• Generating Invoice for each customer order.
• Monitoring and following up with drivers/merchandisers to ensure orders are delivered on time.
• Dealing with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail and forward them to correct person in charge.
• Assisting Distribution department by updating and registering products to Dubai Municipality.
• Releasing cheques to the suppliers.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Carry out instructions given by the management team and head office.
• Providing reports as required by the managements.

Logistics & Delivery Coordination

• Coordinate daily deliveries with drivers, merchandisers and third-party logistics providers.
• Monitor order fulfilment and delivery status and follow up on delays, shortages and outstanding deliveries.
• Coordinate delivery schedules, routes and available delivery resources to ensure timely customer fulfilment.
• Coordinate with warehouse teams to ensure timely picking, preparation and dispatch of customer orders.
• Track delivery notes, invoices, Proof of Delivery (POD) and other delivery-related documents.
• Monitor delivery capacity and support optimum utilization of available logistics resources. Coordinate with 3PL providers and logistics partners to ensure agreed service levels are achieved. Escalate and coordinate resolution of delivery, transportation and operational issues.

Systems, Documentation & Reporting

• Maintain accurate and timely data entry in ERP, Oracle, CRM and customer portals.
• Ensure accurate and timely maintenance of order, delivery, invoice and logistics documentation. Prepare daily and periodic reports covering orders, deliveries, pending orders, customer issues and operational performance.
• Monitor order fulfilment, delivery performance and agreed service levels.
• Support management with accurate operational data and reports for performance review.

Qualifications

• Minimum 3–5 years of experience in Sales Support, Customer Service, Order Management, for a trading/distribution company.
• Experience with Oracle/CRM systems is an advantage
• Strong understanding of order processing, inventory, warehouse, and delivery operations
• Must have excellent English communication skills;
• Ability to multitask and work effectively under pressure
• Good knowledge of MS Excel & Outlook