Sales Administrator - Commercial Vehicles

AlFuttaim; Dubai; On-site; AED 96,000 - 120,000; Full time

Job summary

Al-Futtaim Automotive in Dubai is seeking a Sales Administrator to support Commercial Vehicles sales operations. The role processes vehicle sales orders, maintains records, coordinates deliveries, and ensures documentation aligns with policy.

The successful candidate will have 3–5 years of sales administration or automotive sales support experience, proficiency with SAP or DMS, and strong organizational skills to enable smooth order processing from initial intake to invoicing and handover.

Qualifications

• 3–5 years of experience in Sales Administration or automotive sales support.
• Diploma or Bachelor’s Degree in Business Administration, Sales, Marketing, or related field.
• Proficiency in SAP or automotive Dealer Management Systems.
• Strong Microsoft Excel and PowerPoint skills.
• Excellent organizational and time management abilities.
• Strong attention to detail and accuracy in documentation.
• Customer-focused approach to handling enquiries and delivery coordination.
• Ability to coordinate with multiple departments and stakeholders.

Responsibilities

• Create and process commercial vehicle sales orders using SAP or DMS.
• Verify customer documentation before processing transactions.
• Maintain accurate customer files and transaction records.
• Coordinate deliveries and vehicle handover with PDI, Logistics, and Registration teams.
• Prepare sales quotations, proposals, and customer correspondence.
• Prepare daily, weekly, and monthly sales performance reports.
• Follow up on missing documents to avoid delays.

Skills

Excel

PowerPoint

Organizational skills

Time management

Attention to detail

Documentation accuracy

Customer-focused

Stakeholder coordination

Multitasking

Communication skills

Education

Diploma or Bachelor’s Degree in Business Administration, Sales, Marketing, or related field

Tools

SAP

Dealer Management System (DMS)

Job description

Sales Administrator - Commercial Vehicles Job Snapshot - Role: Sales Administrator - Location: Dubai, United Arab Emirates - Industry: Automotive - Function: Sales Support-Assistance - Experience: 3-5 years - Job Type: Full Time - Work Arrangement: On-site

Al-Futtaim Automotive is seeking an organized and detail-oriented Sales Administrator to support Commercial Vehicles Sales operations in Dubai, United Arab Emirates. The role is responsible for processing vehicle sales orders, maintaining accurate transaction records, coordinating deliveries, and ensuring that all required documentation is completed in accordance with company policies and procedures. Working closely with Sales, Finance, Logistics, Pre-Delivery Inspection (PDI), Registration, and other operational teams, the Sales Administrator will help ensure that customer orders progress efficiently from initial processing through invoicing and vehicle handover. The successful candidate will have 3-5 years of relevant sales administration or automotive sales support experience, strong organizational abilities, and practical knowledge of SAP or automotive Dealer Management Systems.

Job Details - Country: United Arab Emirates - City: Dubai - Industry: Automotive - Function: Sales Support-Assistance - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities

Sales Order Processing

• Create and process commercial vehicle sales orders using SAP or the Dealer Management System (DMS).
• Verify customer documentation before processing transactions.
• Ensure sales orders comply with company policies and standard operating procedures.
• Maintain accurate customer files and transaction records.
• Monitor vehicle order status and follow up on outstanding requirements.
• Track sales orders through the various processing stages until vehicle delivery.
• Coordinate with relevant departments to resolve order-related discrepancies or delays.

Sales Documentation and Compliance

• Review sales documentation to ensure completeness and accuracy.
• Verify required approvals, Local Purchase Orders (LPOs), financing documents, and vehicle registration paperwork.
• Coordinate with Finance and Compliance teams to support smooth transaction processing.
• Ensure relevant documentation meets internal procedural requirements.
• Maintain organized and audit-ready records for vehicle sales transactions.
• Follow up on missing or incomplete documents to avoid unnecessary processing delays.
• Support accurate recordkeeping throughout the sales and delivery process.

Commercial Vehicle Delivery Coordination

• Coordinate with PDI, Logistics, Body Builders, Fabricators, and Registration teams to prepare vehicles for delivery.
• Track chassis allocation and vehicle preparation progress.
• Monitor delivery schedules and communicate relevant updates to Sales teams.
• Follow up with operational departments to ensure vehicles are ready within agreed timelines.
• Support the timely completion of invoicing requirements.
• Coordinate administrative activities associated with vehicle handover.
• Identify and elevate issues that may affect delivery commitments or customer satisfaction.

Sales Team and Customer Support

• Provide day-to-day administrative assistance to Sales Consultants and Sales Managers.
• Prepare sales quotations, proposals, and customer correspondence.
• Assist with the preparation of sales-related reports and supporting documents.
• Respond to customer enquiries concerning order progress, delivery schedules, and documentation requirements.
• Maintain clear communication with customers and internal stakeholders.
• Support Sales teams by following up on outstanding administrative and operational matters.
• Help maintain a smooth customer experience through accurate information and timely coordination.

Sales Reporting and Data Management

• Prepare daily, weekly, and monthly sales performance reports.
• Maintain sales dashboards and pipeline tracking information.
• Update order tracking reports to reflect current transaction and delivery status.
• Verify the accuracy and completeness of sales data.
• Provide reliable information for management reporting.
• Maintain organized sales records within relevant business systems.
• Identify and correct data discrepancies as part of routine reporting activities.

Cross-Functional Coordination

• Liaise with Finance, Logistics, PDI, Registration, Insurance and Body Builders or Fabricators.
• Coordinate the exchange of information required for sales processing and vehicle delivery.
• Follow up with internal teams on pending approvals, documentation and operational requirements.
• Communicate issues that could affect order completion or customer commitments.
• Escalate unresolved matters to the appropriate stakeholders.
• Maintain effective working relationships across departments to support efficient sales operations.

Process Improvement

• Support continuous improvement initiatives within commercial vehicle sales administration.
• Identify opportunities to reduce order processing delays.
• Recommend practical improvements to documentation accuracy and workflow coordination.
• Contribute to more efficient sales reporting and data management practices.
• Support initiatives aimed at improving customer service and transaction processing efficiency.

Required Skills and Competencies

• Strong Microsoft Excel and PowerPoint skills.
• Working knowledge of SAP or enterprise resource planning systems.
• Familiarity with automotive Dealer Management Systems is highly desirable.
• Excellent organizational and time management abilities.
• Strong attention to detail and accuracy in documentation.
• Effective written and verbal communication skills.
• Ability to coordinate with multiple departments and stakeholders.
• Good understanding of sales order processing and administrative procedures.
• Ability to manage several tasks and follow up on competing priorities.
• Strong recordkeeping and reporting capabilities.
• Customer-focused approach to handling enquiries and delivery coordination.
• Ability to identify administrative issues and support timely resolution.

Qualifications and Experience

• Diploma or Bachelor 's Degree in Business Administration, Sales, Marketing, or a related field.
• 3-5 years of experience in Sales Administration, Automotive Sales Support, or Commercial Vehicles operations.
• Previous experience supporting truck, bus, van, or fleet sales is preferred.
• Proficiency in SAP or automotive Dealer Management Systems is highly desirable.
• Strong Microsoft Excel and PowerPoint skills.
• Demonstrated organizational, communication, and coordination capabilities.

Role Expectations The Sales Administrator will contribute to the efficiency of Commercial Vehicles Sales operations by maintaining accurate records, processing orders correctly, and ensuring effective coordination between departments. Success in this position depends on timely sales order processing, complete transaction documentation, accurate reporting, and consistent follow-up on vehicle preparation and delivery activities. The role requires a proactive and organized approach, with particular attention to customer communication, administrative accuracy, and the timely escalation of issues affecting vehicle handover.

About Al-Futtaim Automotive

Al-Futtaim Automotive is part of Al-Futtaim Group, a diversified regional business headquartered in Dubai, United Arab Emirates. The Group operates across automotive, financial services, real estate, retail, and healthcare, with an established presence in markets across the Middle East, Asia, and Africa. Its automotive activities include commercial vehicle operations and related sales support services. Through effective coordination between sales and operational teams, Al-Futtaim Automotive supports customers throughout the vehicle purchasing and delivery process.