Sales Account Manager

Pet Watch, Inc.; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

Pet Watch, Inc. in the UAE is seeking a Sales Account Manager to bridge between clients and the platform, managing a diverse portfolio and driving growth.

The role emphasizes relationship building, strategic partnerships, and CRM ownership using HubSpot to optimize pipeline and client outcomes.

Qualifications

• 5+ years experience in Account Management, Sales, Client Success, or a similar customer-facing role.
• Experience within start-ups, online marketplaces, apps, or e-commerce is a distinct advantage.
• Proven track record of managing client relationships, retention, and sales targets.

Responsibilities

• Build and sustain meaningful relationships with clients, acting as their go-to trusted advisor and primary point of contact.
• Foster client satisfaction, retention, and long-term loyalty through exceptional account management.
• Advocate for client needs internally to ensure an exceptional overall customer experience.
• Identify and pursue opportunities to expand existing accounts, increase engagement, and drive revenue growth.
• Evaluate potential partnership opportunities, prepare proposals, and support discussions with brands, businesses, and service providers.
• Represent Pet Watch at industry events, community activations, and company-hosted functions.
• Engage with prospective and existing clients on-site to promote the platform and convert event-generated leads into active accounts.
• Manage client inquiries, operational issues, and complaints, resolving disputes promptly and professionally.
• Coordinate with internal teams to deliver seamless customer solutions and resolve complex account challenges.
• Maintain accurate, up-to-date records, opportunities, and workflows in HubSpot to ensure pipeline integrity.
• Utilize HubSpot automation, dashboards, and reporting tools to optimize sales workflows and track account health.
• Analyze sales performance, market trends, and customer feedback to identify new growth opportunities.
• Provide data-driven recommendations to leadership and cross-functional teams to refine sales strategies, operational processes, and the customer experience.

Skills

Relationship building

Negotiation

Problem solving

Communication

Account management

Tools

HubSpot CRM

Job description

We\'re hiring: Sales Account Manager

About Pet Watch

Pet Watch is the UAE's #1 marketplace for connecting pet owners with certified pet sitters. We're building more than just an app; we're nurturing a thriving community where pet owners and pet sitters connect through trust, transparency, and shared love for animals, and we're looking for someone who is excited to help grow that community.

About the Role

As a Sales Account Manager at Pet Watch, you will play a crucial role in strengthening our presence in the pet care industry. You will be the vital bridge between Pet Watch and our clients. You won't just be managing accounts; you will be building lasting partnerships. Acting as a trusted advisor, you will take full ownership of a diverse client portfolio, supporting their long-term engagement with the platform, resolving challenges with composure, and identifying opportunities for growth that benefit both our clients and Pet Watch.

What you\'ll do

Client Relationship Management

• Build and sustain meaningful relationships with clients, acting as their go-to trusted advisor and primary point of contact.
• Foster client satisfaction, retention, and long-term loyalty through exceptional account management.
• Advocate for client needs internally to ensure an exceptional overall customer experience.

Strategic Partnerships & Business Development

• Identify and pursue opportunities to expand existing accounts, increase engagement, and drive revenue growth.
• Evaluate potential partnership opportunities, prepare proposals, and support discussions with brands, businesses, and service providers that enhance the Pet Watch ecosystem.

Brand Representation & Event Engagement

• Represent Pet Watch at industry events, community activations, and company-hosted functions.
• Engage with prospective and existing clients on-site to promote the platform and convert event-generated leads into active accounts

Client Support & Issue Resolution

• Manage client inquiries, operational issues, and complaints, resolving disputes promptly and professionally.
• Coordinate with internal teams to deliver seamless customer solutions and resolve complex account challenges.

CRM Management & Sales Administration

• Maintain accurate, up-to-date records, opportunities, and workflows in HubSpot to ensure pipeline integrity.
• Utilize HubSpot automation, dashboards, and reporting tools to optimize sales workflows and track account health.

Market Insights & Business Improvement

• Analyze sales performance, market trends, and customer feedback to identify new growth opportunities.
• Provide data-driven recommendations to leadership and cross-functional teams to refine sales strategies, operational processes, and the customer experience.

Who We\'re Looking For

This role is ideal for you if you:

• Have 5+ years experience in Account Management, Sales, Client Success, or a similar customer-facing role (experience within start-ups, online marketplaces, apps, or e-commerce platforms is a distinct advantage).
• Have a track record of managing client relationships, maintaining strong retention rates, and consistently achieving sales targets.
• Build trust naturally and enjoy developing long-term relationships with clients and partners.
• Communicate confidently and professionally, with strong negotiation, problem-solving, and dispute-resolution skills.
• Take ownership of your work, stay accountable to your goals, and are motivated by delivering measurable results.
• Strong working knowledge of HubSpot CRM, including pipeline management, reporting, workflow automation, and customer lifecycle management.

Why Join Pet Watch

• Be part of the UAE's leading pet care marketplace.
• Work in a growing company where your ideas and impact matter.
• Help shape the future of trusted pet care across the region.
• Join a passionate, collaborative team that genuinely loves what we do.

If you\'re a relationship-driven sales professional who enjoys building trust, solving problems, and creating growth opportunities, we\'d love to hear from you.