Sales Account Manager

Pet Watch, Inc.; Dubai; In loco; AED 167.000 - 279.000; Tempo pieno

Descrizione del lavoro

Pet Watch, Inc. in Dubai seeks a Sales Account Manager to strengthen client relationships, drive revenue, and represent the brand at events. You will own a diverse portfolio, resolve issues, and nurture partnerships.

The ideal candidate has 5+ years in account management or sales, a proven track record of meeting targets, strong negotiation and problem-solving skills, and familiarity with HubSpot CRM. Join a fast-growing UAE pet care marketplace and help shape the region's trusted pet care

Competenze

• 5+ years in account management or sales or a similar client-facing role.
• Proven track record of managing client relationships and meeting sales targets.
• Strong communication, negotiation, and problem-solving skills.
• Ability to build trust and develop long-term partnerships.

Mansioni

• Client Relationship Management: Build and sustain relationships with clients as the main point of contact and trusted advisor.
• Strategic Partnerships & Business Development: Identify opportunities to expand accounts, drive revenue, and support partnerships with brands and service providers.
• Brand Representation & Event Engagement: Represent Pet Watch at industry events and engage with clients on-site to promote the platform.
• Client Support & Issue Resolution: Manage inquiries and resolve disputes, coordinating with internal teams for seamless solutions.
• CRM Management & Sales Administration: Maintain accurate records in HubSpot, optimize workflows, and track account health.
• Market Insights & Business Improvement: Analyze sales data and feedback to refine strategies and improve the customer experience.

Conoscenze

Relationship building

Communication

Negotiation

Strategic thinking

Account management

Strumenti

HubSpot CRM

Descrizione del lavoro

We're hiring: Sales Account Manager

About Pet Watch

Pet Watch is the UAE's #1 marketplace for connecting pet owners with certified pet sitters. We're building more than just an app; we're nurturing a thriving community where pet owners and pet sitters connect through trust, transparency, and shared love for animals, and we're looking for someone who is excited to help grow that community.

About the Role

As a Sales Account Manager at Pet Watch, you will play a crucial role in strengthening our presence in the pet care industry. You will be the vital bridge between Pet Watch and our clients. You won't just be managing accounts; you will be building lasting partnerships. Acting as a trusted advisor, you will take full ownership of a diverse client portfolio, supporting their long-term engagement with the platform, resolving challenges with composure, and identifying opportunities for growth that benefit both our clients and Pet Watch.

What you’ll do

Client Relationship Management:

• Build and sustain meaningful relationships with clients, acting as their go-to trusted advisor and primary point of contact.
• Foster client satisfaction, retention, and long-term loyalty through exceptional account management.
• Advocate for client needs internally to ensure an exceptional overall customer experience.

Strategic Partnerships & Business Development

• Identify and pursue opportunities to expand existing accounts, increase engagement, and drive revenue growth.
• Evaluate potential partnership opportunities, prepare proposals, and support discussions with brands, businesses, and service providers that enhance the Pet Watch ecosystem.

Brand Representation & Event Engagement

• Represent Pet Watch at industry events, community activations, and company-hosted functions.
• Engage with prospective and existing clients on-site to promote the platform and convert event-generated leads into active accounts.

Client Support & Issue Resolution:

• Manage client inquiries, operational issues, and complaints, resolving disputes promptly and professionally.
• Coordinate with internal teams to deliver seamless customer solutions and resolve complex account challenges.

CRM Management & Sales Administration

• Maintain accurate, up-to-date records, opportunities, and workflows in HubSpot to ensure pipeline integrity.
• Utilize HubSpot automation, dashboards, and reporting tools to optimize sales workflows and track account health.

Market Insights & Business Improvement

• Analyze sales performance, market trends, and customer feedback to identify new growth opportunities.
• Provide data-driven recommendations to leadership and cross-functional teams to refine sales strategies, operational processes, and the customer experience.

Who We’re Looking For

This role is ideal for you if you:

• Have 5+ years' experience in Account Management, Sales, Client Success, or a similar customer-facing role (experience within start-ups, online marketplaces, apps, or e-commerce platforms is a distinct advantage).
• Have a track record of managing client relationships, maintaining strong retention rates, and consistently achieving sales targets.
• Build trust naturally and enjoy developing long-term relationships with clients and partners.
• Communicate confidently and professionally, with strong negotiation, problem-solving, and dispute-resolution skills.
• Take ownership of your work, stay accountable to your goals, and are motivated by delivering measurable results.
• Strong working knowledge of HubSpot CRM, including pipeline management, reporting, workflow automation, and customer lifecycle management.

Why Join Pet Watch?

• Be part of the UAE's leading pet care marketplace.
• Work in a growing company where your ideas and impact matter.
• Help shape the future of trusted pet care across the region.
• Join a passionate, collaborative team that genuinely loves what we do.

If you're a relationship-driven sales professional who enjoys building trust, solving problems, and creating growth opportunities, we'd love to hear from you.