Hotel Guest Relations Lead - Russian Speaker

Occidental Sharjah Grand; Sharjah; On-site; AED 22,000 - 25,000; Full time

Job summary

Occidental Sharjah Grand seeks a Russian-speaking Guest Relations Executive to welcome guests and ensure a pleasant stay. You will greet arrivals, coordinate check-ins, and enhance the guest experience by coordinating with front desk and other departments.

The role requires prior hospitality experience, familiarity with PMS, and the ability to address requests and complaints with professionalism. English and Russian fluency is essential for effective guest interaction.

Qualifications

• Proven work experience in guest relations or similar role.
• Proficiency in English and Russian is required.
• Strong communication and active listening skills.
• Ability to manage a team and motivate others.

Responsibilities

• Provide upscale guest service experiences throughout the stay.
• Greet clients and coordinate check-ins to rooms.
• Communicate between guests and staff to resolve issues promptly.

Skills

Russian language

English language

Customer service

Communication

Leadership

Education

Hospitality management degree

Tools

PMS software

Job description

Occidental Sharjah Grand seeks a Russian-speaking Guest Relations Executive to welcome guests and ensure a pleasant stay. You will greet arrivals, coordinate check-ins, and enhance the guest experience by coordinating with front desk and other departments.

The role requires prior hospitality experience, familiarity with PMS, and the ability to address requests and complaints with professionalism. English and Russian fluency is essential for effective guest interaction.