Luxury Reservations Specialist — Russian Fluent

Rixos Hotels; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Rixos Hotels seeks a Reservations Agent to handle individual and group bookings, explain rates, availability, and hotel services, while maximizing occupancy through up-selling. The role requires precise record-keeping, effective coordination with Front Office and Sales, and a guest-focused approach.

The ideal candidate has 1–2 years in hospitality, fluent Russian, strong communication and sales skills, and a willingness to work rotating shifts in a dynamic hotel environment.

Qualifications

• Minimum of 1–2 years’ experience in a similar role, preferably within the hospitality industry.
• Fluency in Russian is required.
• Strong communication, customer service, and sales skills.

Responsibilities

• Process reservation requests, amendments, cancellations, deposits, rooming lists, and group blocks accurately
• Identify guest requirements and recommend suitable room types, packages, and alternative dates
• Apply upselling techniques to maximize room revenue and occupancy
• Explain rates, promotions, guarantee terms, and cancellation policies clearly
• Record special requests, billing instructions, and guest preferences accurately
• Monitor room inventory, availability, rates, and occupancy throughout the day
• Maintain organized and up-to-date reservation records and correspondence
• Coordinate effectively with Front Office, Sales, Finance, and other departments
• Handle guest information with professionalism, integrity, and confidentiality
• Support hotel events, task-force assignments, new openings, and other operational requirements

Skills

Customer service

Sales skills

Communication skills

Job description

Rixos Hotels seeks a Reservations Agent to handle individual and group bookings, explain rates, availability, and hotel services, while maximizing occupancy through up-selling. The role requires precise record-keeping, effective coordination with Front Office and Sales, and a guest-focused approach.

The ideal candidate has 1–2 years in hospitality, fluent Russian, strong communication and sales skills, and a willingness to work rotating shifts in a dynamic hotel environment.