Cluster Reservations Agent

AccorHotel; Dubai; On-site; AED 67,000 - 134,000; Full time

Job summary

Accor in Dubai is seeking a Cluster Reservations support specialist to assist the Cluster Reservation Manager with block management, rate codes, and accurate billing. You will help maximize revenue and ensure the right product is offered to the right customer at the right time.

Candidates should have reservation or Royal Service experience, Opera PMS experience, and fluency in English and Arabic. Proficiency with Windows is required for daily tasks in a luxury hotel environment.

Qualifications

• Previous Reservation or Royal Service related experience required.
• Previous Opera Property Manager System experience required.
• Fluency in verbal and written English and Arabic is required.
• Computer literate in Microsoft Windows applications required.
• Luxury hotel sales experience having had varied market mix experience.

Responsibilities

• Understand key principles of FRHI Pricing Strategies and Revenue Management.
• Handle reservation management including blocks, rooming lists, and group billing.
• Understand Groups Management including cut off dates and booking policies.
• Maximize rooms revenue through conversion of calls into sales.
• Utilize upselling techniques and support revenue management strategies.
• Ensure data accuracy and guest satisfaction in reservations.
• Be involved in RM tools, Opera PMS/S&C, and property PMS conversions.
• Work across market segments and rate plans to offer the right product.

Skills

English fluency

Arabic fluency

Windows proficiency

Tools

Opera PMS

Job description

Reporting to the Cluster Reservation Manager responsibilities and essential job functions include but are not limited to the following:

• Understand the key principles of FRHI Pricing Strategies and Revenue Management
• Handling reservation management including managing blocks chasing rooming list from Sales team & clients inventory management for groups ensuring accurate billing instructions and managing group rates codes.
• To have a general understanding of Groups Management - including cut off dates blocking and booking policies and procedures
• Maximize rooms revenue through the conversion of telephone calls into sales
• Utilize effective upselling techniques
• Understand and take reservations to support the revenue management strategies employed by Cluster Reservation Manager.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities whenever required.
• Understand Revenue Management strategies sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory.
• Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
• Complete understanding and effective execution of current and new RM tools includes Opera PMS/S&C.
• Be involved in all property PMS Conversions
• Be fully conversant with all market segments and rate plans used across all distribution channels and to be flexible in sales technique through offering the right product to the right customer at the right time.
• Support the Cluster Reservation Manager with ad-hoc projects as required
• Follow department policies procedures and service standards

Qualifications :

• Previous Reservation or Royal Service related experience required
• Previous Opera Property Manager System experience required
• Fluency in verbal and written English and Arabic is required.
• Computer literate in Microsoft Window applications required
• Luxury hotel sales experience having had varied market mix experience

Additional Information :

Visa Requirements:

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time