Housekeeping Team Leader

AccorHotels Middle East; Dubai; On-site; AED 89,280 - 133,920; Full time

Benefits offered by this job

Discounted rates at Accor worldwide

Academy learning programs

Career growth opportunities

Job summary

AccorHotels Middle East invites applications for a Housekeeping Supervisor role in Dubai. The successful candidate will supervise Room Attendants, conduct daily briefings, and ensure the highest standards of cleanliness and presentation across guest rooms and corridors in a luxury property.

The role requires a university degree, at least 2 years in a similar five-star hotel position, and strong teamwork and communication skills.

Qualifications

• University degree in any field.
• Minimum 2 years in a similar role with a five-star hotel.
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills.

Responsibilities

• Conducts daily briefing for Room Attendants.
• Inspects guest rooms, corridors and pantries daily to ensure high cleanliness standards.
• Conducts on-the-job training for all Room Attendants.
• Maintains effective employee relations.
• Checks and maintains equipment and machines used.
• Prepares work orders and coordinates with Engineering for follow-up.
• Oversee VIP room handling and special attention procedures.
• Attend daily briefings with Housekeeping leadership.
• Report issues to Housekeeper/ Security as needed.
• Ensure proper handover between shifts.
• Prepare discrepancy reports for Front Office.
• Conduct fumigation for rooms and floors.
• Ensure Do Not Disturb rooms are managed properly.
• Monitor flower arrangements and room presentation.
• Daily inspection of occupied and vacant rooms at 1300 hours.
• Oversee cleanliness, maintenance, and hygiene in guest areas.

Skills

Teamwork

Communication

Attention to detail

Education

University degree

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Conducts daily briefing for Room Attendants
• Conducts daily inspection of employee grooming.
• Inspects all guest rooms, corridors and pantries on a daily basis to ensure highest standard of cleanliness.
• Conducts on the job training for all Room Attendants.
• Maintains effective employee relations.
• Checks and maintains equipment and machines used.
• Prepares job orders and co-ordinate with Engineering for follow up.
• Ensure special attention given to VIP rooms.
• Attends daily briefing with EKH/AEH in Housekeeping.
• Report any sick, irregular guest, and any stranger on guest corridors to the Housekeeper, Security Office immediately.
• Proper handover and take over of the incoming and out going shifts to be handled well.
• Report all Lost & Found items to Housekeeping.
• Prepare discrepancy report for the front office.
• Conduct fumigation for the rooms and floors.
• Follow up “ Do not Disturb” rooms.
• Prepare inventory for room linen.
• Notify Housekeeper any damage caused by guest.
• Check and follow all maintenance report If the work is incomplete.
• Waters and changes all flowers as per schedule requirement.
• Ensures that all flower arrangements look pleasant before the delivery to the rooms.
• While inspecting guest rooms and other area there should be eye for detail.
• Daily physical inspection of occupied, vacant and checkout rooms to be done at 1300 hours.
• Make sure maid trolleys are parked well in the guest corridors and while cleaning room the trolleys must be parked properly at the guest room entrance.
• Monitor the Key Issue no. 3 / Entering/Leaving a guest’s room is followed by the room attendant.
• Be Responsible for the cleanliness, maintenance, property and hygiene of guest rooms, corridors and service areas..
• Oversee the work of PA attendant
• Handle all service matters to guests in the station
• Be responsible for supervising the activities of Room attendant.
• Check all check-out rooms and guest rooms
• Be fully aware of the Rixelence of the day
• Proper grooming at all times
• Show fullest cooperation and respect within the team and other departments
• Is aware of the daily activities and has product knowledge of all the hotel facilities

Qualifications

• University degree in any field
• Minimum 2yearsin asimilarrolewithafive-star hotel.
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21