Rooms Controller

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel brand in Dubai is looking for a Guest Experience Expert dedicated to enhancing guest satisfaction through service excellence. In this role, you will assist guests throughout their stay, handle operational needs, and ensure adherence to company standards. Ideal candidates should possess a high school diploma and be prepared to engage actively in their responsibilities. Join a diverse, inclusive team committed to providing outstanding hospitality.

Qualifications

• Creating a safe workplace and following company policies.
• Maintaining confidentiality and protecting company assets.
• Upholding quality standards and ensuring professional appearance.

Responsibilities

• Deliver a wide range of services that enhance guest experiences.
• Address guest requests and complete operational needs.
• Move throughout the space and handle objects weighing less than or equal to 10 pounds.

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for extended periods) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience required.

Supervisory Experience: None.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first environment. We are committed to nondiscrimination on any protected basis such as disability, veteran status, or any other basis covered under applicable law.