Rooms Controller

Delano; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

DELANA Dubai is seeking a Rooms Controller to coordinate room allocations, inventory and guest arrivals, working with Front Office, Housekeeping, Reservations and other teams to meet luxury standards.

Responsibilities include managing daily room assignments, monitoring availability across systems, planning arrivals and VIP requests, and ensuring rooms are ready and accurately communicated across departments.

Qualifications

• Experience in Front Office, Rooms Control or Reservations in luxury hotels.
• Strong understanding of room inventory, allocation and Front Office operations.
• Excellent communication and coordination across departments.

Responsibilities

• Assist in daily room allocations based on guest preferences, VIP status and requests.
• Monitor room availability and updates across PMS and other systems.
• Plan arrivals, early check-ins and VIP requirements with relevant teams.
• Coordinate with Housekeeping, Front Office and Reservations to ensure rooms are ready on time.
• Maintain accurate handovers and communicate priorities across shifts.
• Ensure PMS data integrity for room status, allocations and guest profiles.
• Support high occupancy periods with proactive room changes and upgrades.
• Enhance guest arrivals experience by anticipating needs and resolving issues proactively.

Skills

Front Office coordination

Room allocation

Guest focus

Tools

Opera PMS

Job description

As a Rooms Controller at DELANO Dubai you play a key role in ensuring the seamless coordination of room inventory allocations and guest arrivals. Working closely with Front Office, Housekeeping, Reservations and other operational teams you will ensure rooms are accurately assigned and ready in line with guest preferences, operational priorities and DELANO’s luxury lifestyle standards.

Room Allocation

Manage daily room assignments considering guest preferences, VIP status, special requests and operational requirements.

Room Inventory Control

Monitor room availability, status and inventory throughout the day, ensuring accuracy across systems.

Arrival Planning

Review upcoming arrivals and departures, proactively identifying priorities, early arrivals, room moves and special requirements VIP amp Special Requests.

VIP & Special Requests

Coordinate room allocations for VIPs, repeat guests and special occasions, ensuring preferences and requests are communicated and actioned.

Room Readiness

Work closely with Housekeeping and Front Office to monitor room status and ensure rooms are prioritised and released efficiently.

Operational Coordination

Maintain clear communication between Front Office, Housekeeping, Reservations, Guest Experience and other departments to support smooth daily operations.

PMS Accuracy

Ensure room status, allocations, traces, guest profiles and relevant information are accurately maintained within the PMS.

Guest Experience

Anticipate potential room-related challenges and work proactively with the team to minimise delays and deliver a seamless arrival experience.

Occupancy Management

Support the Front Office leadership team in managing high-occupancy periods, room changes, upgrades and operational requirements.

Shift Communication

Maintain accurate handovers and communicate outstanding room-related priorities to ensure continuity across shifts.

Requirements

Previous experience in Front Office, Rooms Control or Reservations within a luxury or lifestyle hotel. Strong understanding of room inventory, allocation and Front Office operations. Experience working with a hotel Property Management System (PMS); Opera experience is an advantage. Highly organised with excellent attention to detail and the ability to manage multiple priorities. Strong communication and coordination skills across operational departments. Confident working in a fast-paced environment, particularly during high occupancy and peak arrival periods. Strong guest focus with the ability to anticipate needs and resolve operational challenges proactively. Fluent in English; additional languages are an advantage.