Luxury Rooms Controller: VIP Allocations & Arrivals

Delano; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

DELANA Dubai is seeking a Rooms Controller to coordinate room allocations, inventory and guest arrivals, working with Front Office, Housekeeping, Reservations and other teams to meet luxury standards.

Responsibilities include managing daily room assignments, monitoring availability across systems, planning arrivals and VIP requests, and ensuring rooms are ready and accurately communicated across departments.

Qualifications

• Experience in Front Office, Rooms Control or Reservations in luxury hotels.
• Strong understanding of room inventory, allocation and Front Office operations.
• Excellent communication and coordination across departments.

Responsibilities

• Assist in daily room allocations based on guest preferences, VIP status and requests.
• Monitor room availability and updates across PMS and other systems.
• Plan arrivals, early check-ins and VIP requirements with relevant teams.
• Coordinate with Housekeeping, Front Office and Reservations to ensure rooms are ready on time.
• Maintain accurate handovers and communicate priorities across shifts.
• Ensure PMS data integrity for room status, allocations and guest profiles.
• Support high occupancy periods with proactive room changes and upgrades.
• Enhance guest arrivals experience by anticipating needs and resolving issues proactively.

Skills

Front Office coordination

Room allocation

Guest focus

Tools

Opera PMS

Job description

DELANA Dubai is seeking a Rooms Controller to coordinate room allocations, inventory and guest arrivals, working with Front Office, Housekeeping, Reservations and other teams to meet luxury standards.

Responsibilities include managing daily room assignments, monitoring availability across systems, planning arrivals and VIP requests, and ensuring rooms are ready and accurately communicated across departments.