Luxury Rooms Controller - VIP Allocations & Arrivals

Ennismore; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Growth culture

Collaborative environment

Perks and benefits

Job summary

Ennismore's DELANO Dubai on Bluewaters Island invites a Rooms Controller to coordinate room inventory, allocations and guest arrivals. Work closely with Front Office, Housekeeping and Reservations to ensure rooms are ready in line with guest preferences and DELANO’s luxury standards.

Responsibilities include daily room assignments, inventory control, arrival planning and VIP requests, with a focus on seamless guest experiences and accurate PMS entries amidst high occupancy periods.

Qualifications

• Previous experience in Front Office, Rooms Control or Reservations within a luxury hotel.
• Strong understanding of room inventory, allocation and Front Office operations.
• Experience with a hotel PMS; Opera experience is an advantage.
• Highly organised with excellent attention to detail and ability to manage multiple priorities.
• Strong communication and coordination skills across departments.

Responsibilities

• Room Allocation: Manage daily room assignments, considering guest preferences, VIP status, special requests and operational requirements.
• Room Inventory Control: Monitor room availability, status and inventory across systems.
• Arrival Planning: Review upcoming arrivals and departures, identify priorities and special requirements.
• VIP & Special Requests: Coordinate allocations for VIPs and special occasions.
• Room Readiness: Ensure rooms are prioritised and released efficiently with Housekeeping and Front Office.
• Operational Coordination: Communicate between Front Office, Housekeeping, Reservations and Guest Experience.
• PMS Accuracy: Maintain accurate room status, allocations, traces and guest profiles in the system.
• Guest Experience: Anticipate challenges and minimize delays for seamless arrivals.
• Occupancy Management: Support leadership during high occupancy and room changes.
• Shift Communication: Ensure clear handovers across shifts.

Skills

Front Office Operations

Rooms Allocation

Reservations Coordination

Guest Experience

Tools

Opera PMS

Job description

Ennismore's DELANO Dubai on Bluewaters Island invites a Rooms Controller to coordinate room inventory, allocations and guest arrivals. Work closely with Front Office, Housekeeping and Reservations to ensure rooms are ready in line with guest preferences and DELANO’s luxury standards.

Responsibilities include daily room assignments, inventory control, arrival planning and VIP requests, with a focus on seamless guest experiences and accurate PMS entries amidst high occupancy periods.