Room Service Operator - Emirati Talent

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Saadiyat Rotana Resort & Villas is seeking a Room Service Order Taker to coordinate service requests and ensure prompt action for guest satisfaction. You will take orders, know menus, and recommend options to guests while maintaining professional appearance and strong guest care.

The ideal candidate has a hospitality degree or diploma, excellent English, and basic computer skills; willingness to work in a fast-paced, multicultural environment and to cover other areas as needed.

Qualifications

• You should ideally have a degree / diploma in hospitality with preferable previous experiences in a similar role.
• Good English communication skills are essential.
• Computer Knowledge and additional language skills are an advantage.

Responsibilities

• Coordinate all Room Service requirements and ensure immediate action for guest satisfaction.
• Take and place orders courteously, efficiently, and promptly.
• Know menus and promotions and make recommendations to guests.
• Answer Room Service telephones and maintain grooming standards.
• Report issues to the supervisor and attend SOP training.
• Be flexible to work in other areas as required by the supervisor.
• Familiarize with internal policies and safety procedures.

Skills

Customer focus

Teamwork

Adaptability

Taking responsibility

Understanding the job

English proficiency

Education

Degree / Diploma in Hospitality

Tools

Computer knowledge

Job description

Job Description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Room Service Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction. The role will include key responsibilities such as-

• Perform tasks as per instructions from the immediate supervisor and as per duty schedule
• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
• Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
• Ensure proper appearance and grooming while on duty
• Answer the Room Service telephones, if and when required
• Make himself / herself familiar with all relevant issues concerning the Room Service
• Report cleanliness and maintenance issues to the immediate supervisor
• Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc
• Flexible to work in other areas when required by the immediate supervisor
• Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time

Skills

Education, Qualifications & Experiences

You should ideally have a degree / diploma in hospitality with preferable previous experiences in a similar role. Good English communication skills are essential. Computer Knowledge and additional language skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and a proactive individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Customer Focus
• Adaptability
• Teamwork