Room Service Order Taker

Al Jaddaf Rotana Dubai; Abu Dhabi; On-site; AED 36,000 - 54,000; Full time

Job summary

Al Jaddaf Rotana Dubai is seeking a dynamic Room Service Order Taker to coordinate all in-room dining requests and ensure swift action for guest satisfaction. You will take and place orders, advise guests on menus and promotions, and maintain a polished appearance on duty.

Expect to answer room service calls, follow SOPs, attend training sessions, and be flexible to assist in other areas when required. A degree or certification is preferred.

Qualifications

• Experience in Food & Beverage service preferred.
• Strong guest service orientation and interpersonal skills.
• Excellent communication and listening abilities.

Responsibilities

• Directly handle order taking and placing, addressing guest requests courteously and promptly.
• Perform tasks as per supervisor instructions and duty schedule.
• Know menus and promotions to advise guests on selections.

Skills

Guest service

Communication

Order taking

Education

Degree / Certification / Diploma

Job description

Job description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward. As a Room Service Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction. The role will include key responsibilities such as:

• Perform tasks as per instructions from the immediate supervisor and as per duty schedule
• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
• Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
• Ensure proper appearance and grooming while on duty
• Answer the Room Service telephones, if and when required
• Make himself / herself familiar with all relevant issues concerning the Room Service
• Report cleanliness and maintenance issues to the immediate supervisor
• Attend regular training session in line with the departmental SOP's i.e. guest care, product knowledge, grooming standards, telephone manners etc
• Flexible to work in other areas when required by the immediate supervisor
• Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time

Preferred candidate

Degree

Certification / diploma