Order Taker

NH Collection Hotels & Resorts; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

NH Collection Dubai The Palm is seeking an Order Taker – In-Room Dining to join the Food & Beverage team. You will receive and process guest orders accurately, coordinate with Kitchen and service staff, and ensure orders are delivered per guest expectations and hotel standards.

The role requires excellent telephone etiquette, strong guest-service orientation, and knowledge of F&B products. Fluent English is essential, additional languages are a plus.

Qualifications

• Experience in F&B, In-Room Dining or similar hospitality roles preferred.
• Excellent telephone etiquette and communication skills.
• Strong guest-service orientation with a friendly, professional approach.
• Good knowledge of F&B products and service standards.
• Good command of spoken and written English; additional languages are an advantage.
• Strong attention to detail and ability to take and process orders accurately.
• Good organizational and multitasking skills.

Responsibilities

• Answer In-Room Dining telephone calls promptly, professionally, and courteously.
• Take guest food and beverage orders and enter them correctly into the POS system.
• Maintain excellent knowledge of In-Room Dining menus, ingredients, preparation methods, promotions, and operating hours.
• Provide menu recommendations and assist guests with their selections when required.
• Identify and communicate guest dietary requirements, food allergies, and special requests accurately to the Kitchen and service team.
• Promote menu items and apply upselling techniques to enhance the guest experience and revenue.
• Confirm orders with guests, including quantities, special requests, delivery time, and applicable charges.
• Coordinate closely with the Kitchen and In-Room Dining service team to ensure timely preparation and delivery of orders.
• Monitor pending orders and follow up proactively to avoid delays.
• Handle guest inquiries, requests, and feedback professionally and elevate concerns to the Supervisor or Manager when necessary.
• Follow up with guests when required to ensure satisfaction with their In-Room Dining experience.
• Process guest bills and charges accurately in accordance with hotel procedures.
• Maintain accurate records of orders, guest requests, and relevant operational information.
• Ensure effective communication and proper handover between shifts.
• Maintain a clean, organized, and professional work area.
• Follow food safety, hygiene, health and safety, and hotel policies and procedures at all times.
• Perform other duties as assigned by the In-Room Dining Supervisor or Food & Beverage Management.

Skills

Food & Beverage

In-Room Dining

Guest Services

Telephone etiquette

English communication

Attention to detail

Multitasking

Job description

Job Location:

NH Collection Dubai The Palm

NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.

We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.

We are looking for a friendly, attentive, and service-oriented Order Taker – In-Room Dining to join our Food & Beverage team at NH Collection Dubai The Palm.

As an In-Room Dining Order Taker, you will be responsible for receiving and processing guest orders accurately and efficiently while providing warm and professional service. You will coordinate closely with the Kitchen and In-Room Dining team to ensure orders are delivered according to guest expectations and hotel standards.

Key Responsibilities

• Answer In-Room Dining telephone calls promptly, professionally, and courteously.
• Take guest food and beverage orders accurately and enter them correctly into the POS system.
• Maintain excellent knowledge of In-Room Dining menus, ingredients, preparation methods, promotions, and operating hours.
• Provide menu recommendations and assist guests with their selections when required.
• Identify and communicate guest dietary requirements, food allergies, and special requests accurately to the Kitchen and service team.
• Promote menu items and apply appropriate upselling techniques to enhance the guest experience and revenue.
• Confirm orders with guests, including quantities, special requests, delivery time, and applicable charges.
• Coordinate closely with the Kitchen and In-Room Dining service team to ensure timely preparation and delivery of orders.
• Monitor pending orders and follow up proactively to avoid delays.
• Handle guest inquiries, requests, and feedback professionally and elevate concerns to the Supervisor or Manager when necessary.
• Follow up with guests when required to ensure satisfaction with their In-Room Dining experience.
• Process guest bills and charges accurately in accordance with hotel procedures.
• Maintain accurate records of orders, guest requests, and relevant operational information.
• Ensure effective communication and proper handover between shifts.
• Maintain a clean, organized, and professional work area.
• Follow food safety, hygiene, health and safety, and hotel policies and procedures at all times.
• Perform other duties as assigned by the In-Room Dining Supervisor or Food & Beverage Management.

Qualifications

• Previous experience in Food & Beverage, In-Room Dining, Room Service, Guest Services, or a similar hospitality role is preferred.
• Excellent telephone etiquette and communication skills.
• Strong guest-service orientation with a friendly and professional approach.
• Good knowledge of Food & Beverage products and service standards.
• Good command of spoken and written English; additional languages are an advantage.
• Strong attention to detail and ability to take and process orders accurately.
• Good organizational and multitasking skills.