Room Service Manager - The Four Seasons, Jumeirah Beach

Room Service Manager - The Four Seasons, Jumeirah Beach; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

The Four Seasons Resort Dubai at Jumeirah Beach seeks a Room Service Manager to lead guest room service and minibar operations within its luxury hotel. This full-time role focuses on exceptional guest experience and team leadership.

Join a team that emphasizes development and professional growth in a world-renowned property on Jumeirah Beach. Strong hospitality expertise and proactive service are essential.

Qualifications

• 3-5 years’ experience in managing Room Service and Minibar operation at a luxury hotel.

Responsibilities

• Achieve optimum guest satisfaction and departmental profitability.
• Control labor and operating expenses through scheduling, budgeting, purchasing decisions, and inventory and cash control.
• Conduct regular training sessions with the assigned team in line with SOPs (guest care, service standards, up-selling, product knowledge, entering guest-rooms, telephone manners).
• Prepare and issue duty schedules for the respective team.
• Monitor Room Service activities to maximize customer satisfaction.
• Work in close co-operation with Kitchen, Stewarding, Cashiers and other key service departments.
• Work towards 24-hour operation and ensure telephones are attended.
• Maintain a professional relationship with in-house guests and ensure prompt service to rooms.
• In-charge of delivery and clearance of all guest room amenities and conduct spot checks.
• Ensure minibar operation is managed accordingly.
• Ensure proper handling of equipment to minimise breakages and losses.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct.

Job description

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JOB REF: 46069

Location Dubai

Address Jumeirah Beach

Room Service Manager - The Four Seasons, Jumeirah Beach

Job summary:

The Four Seasons Resort Dubai at Jumeriah Beach with its unparalleled location, fresh approach to luxury and legendary personalised service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees.

The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth.

Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.

Position: Full time
Location: Four Seasons Resort Dubai at Jumeirah Beach

Responsibilities

• As the Room Service Manager you are responsible to achieve the optimum level of guest satisfaction and departmental profitability.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s e.g. guest care, service standards, up-selling approach, product knowledge, entering guest-rooms, telephone manners, etc.
• Prepare and issue duty schedules for the respective team
• Monitor service activities in the Room Service, aiming for highest possible customer satisfaction
• Work in close co-operation with Kitchen, Stewarding, Cashiers as well as other key service departments
• Work towards the successful 24hrs operation and ensure that telephones are always attended
• Maintain a professional and friendly relationship with in-house guest, ensuring proper and prompt service to their rooms
• In-charge of the delivery and clearance of all guest room amenities and conduct spot checks
• Ensure the Minibar operation is managed accordingly
• Ensure proper handling of equipment to minimise breakages and losses.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

Preferred Qualifications and Skills

• Previous 3 - 5 years’ experience in managing Room Service and Minibar operation at the highest quality.
• A flair for creativity and entrepreneurship.

What to Expect: You Will...

• Be part of a cohesive team with opportunities to build a successful career with global potential.
• Have the opportunity to engage in diverse and challenging work.