Sales Coordinator - The Four Seasons Resort - Dubai

Sales Coordinator - The Four Seasons Resort - Dubai; Dubai; On-site; AED 100,440 - 167,400; Full time

Job summary

Four Seasons Resort Dubai at Jumeirah Beach is seeking a proactive Sales Coordinator to support the Director of Sales and Sales Managers with administrative tasks, client communications, and reporting.

You will maintain Salesforce, Golden Sales & Catering, and MS Office documents, prepare letters and contracts, and assist with weekly/monthly sales reports. A professional demeanor in a fast-paced luxury hotel environment is essential.

Qualifications

• Excellent communication and organisational skills.
• Can work efficiently and effectively in a fast paced, demanding environment.
• Proactive, organised and customer service-oriented.
• Knowledge of CRM or other database systems.
• Preferably knowledge of Opera and Golden Sales Catering / Delphi.

Responsibilities

• Support Director of Sales and Sales Managers with administrative tasks.
• Handle incoming requests from clients and hotels; primary contact when Managers are out of the office.
• Receive and respond to calls in accordance with Four Seasons Standards.
• Correspond via email and telephone with clients regarding inquiries, reservations and hotel requests.
• Prepare letters, contracts, reports and emails using MS Word, MS Excel, Golden Sales & Catering and Outlook.
• Maintain Golden Sales & Catering accounts, including traces, bookings and systems maintenance.
• Complete weekly/monthly reports (Forecast, Sales Reports, function room occupancy and availability) on a timely basis.
• Ensure correct input in Salesforce and related systems; enforce corporate standards.

Skills

Excellent communication

Organisational skills

Multitasking

Customer service oriented

CRM experience

Opera knowledge

Golden Sales Catering knowledge

Tools

MS Word

MS Excel

MS PowerPoint

CRM systems

Job description

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JOB REF: 46093

Location Dubai

Address Jumeirah Beach

Industry Hotel & Hospitality jobs,
Office Administration jobs,
Customer Service jobs,
Sales & Retail jobs,
Travel & Tourism jobs,
Students and Graduate jobs,
Media & Creative jobs,
Business Development & Commercial

Sales Coordinator - The Four Seasons Resort - Dubai

The Four Seasons Resort Dubai at Jumeriah Beach with its unparalleled location, fresh approach to luxury and legendary personalised service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees.

The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth.

Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf with a Sub-tropical, arid climate.

Join our Team

• Work on a team that is built on mutual respect, collaboration, excellent service.
• Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
• Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for since 1998.

Responsibilities

• The Sales Coordinator will support Director of Sales and Sales Managers in the office by providing assistance in all administrative tasks.
• Handle incoming requests from clients and hotels, act as primary client contact when Sales Managers are out of the office
• Receive and respond to incoming telephone calls in accordance with Four Seasons Standards.
• Correspond via email and telephone with clients regarding inquiries, reservations and hotel requests.
• Prepare accurate written correspondence including letters, contracts, reports, and e-mails using MS Word, MS Excel, Golden Sales & Catering and Outlook.
• Maintain Golden Sales & Catering accounts, including traces, creating and updating bookings, and systems maintenance.
• Complete all weekly/monthly reports (including, but not limited to; Forecast, Sales Reports, function room occupancy and availability reports, Accounts lists, etc) on a timely basis.
• Assume responsibility to enforce corporate standards, monitor all activity in Salesforce such as: consistent account input, correct booking information, correct use of the system
• Run all month end reports associated with Corporate Month End and complete the month end tracking spreadsheets.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and Planning Committee.
• Fielding incoming inquiries and distributing to proper recipient
• Managing projects related to sales initiatives such as holiday gifts
• The ability to perform other tasks or projects as assigned by hotel management

Preferred Qualifications and Skills

• Excellent communication and organisational skills.
• Can work efficiently and effectively in a fast paced demanding environment.
• Works well under pressure, multitasking, and team player
• Proactive, organised and customer service-oriented
• Take prompt action to begin and accomplish assignments
• Work cooperatively with managers and co-workers
• Remain calm and professional while working under pressure and handle multiple projects/deadlines
• Proficient computer skills (including intermediate to advanced proficiency with MS Word, Excel, PowerPoint, Internet Research, and ideally experience with CRM or other database) necessary to complete sales and marketing support tasks
• Preferably knowledge of Opera and Golden Sales Catering / Delphi
• Communicate effectively with clients and all levels of management
• Manage and prioritise work with minimal supervision

What to Expect: You Will ...

• Be part of a cohesive team with opportunities to build a successful career with global potential.
• Have the opportunity to engage in diverse and challenging work.
• Be recognised for excellence.

About us

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

Job Category: Sales, Event Management
Location: Four Seasons Resort Dubai at Jumeirah Beach & Four Seasons Hotels DIFC
Brand: Four Seasons Resort Dubai
Schedule: Full-Time
Relocation?: No
Position Type: Management
Located Remotely?: No

Additional Requirements

• Excellent communication and organisational skills