Room Service Associate - Guest Experience Expert

Yas Plaza Hotels by Aldar Hospitality; Abu Dhabi; On-site; AED 67,000 - 89,000; Full time

Job summary

Yas Plaza Hotels by IHG in Abu Dhabi is seeking a Room Service Order Taker to coordinate all Room Service requests and ensure guest satisfaction.

You will handle order taking, know menus and promotions, recommend items, and maintain professional appearance. Strong communication and reliability are essential; MS Office knowledge is a plus.

Join a dynamic team on Yas Island, with opportunities for training and growth within the hospitality environment.

Qualifications

• Diploma/degree in hospitality or food & beverage training.
• Experience in a similar role.
• MS Office knowledge.
• Excellent communication and interpersonal skills.
• Additional language skills are an advantage.
• Committed and reliable.

Responsibilities

• Take and place orders as instructed by supervisor.
• Handle guest requests and orders courteously and promptly.
• Know all menus and ongoing promotions and recommend items to guests.
• Maintain proper appearance and grooming while on duty.
• Answer Room Service phones when required.
• Familiarize with Room Service issues and procedures.
• Report cleanliness and maintenance issues to supervisor.
• Attend training sessions on guest care, product knowledge, grooming and telephone manners.
• Be flexible to work in other areas as required by supervisor.
• Follow internal policies and safety procedures and perform related tasks.

Skills

Communication

Interpersonal skills

Reliability

Flexibility

Language skills

Education

Diploma / degree in hospitality or food & beverage

Tools

MS Office

Job description

Yas Plaza Hotels by IHG in Abu Dhabi is seeking a Room Service Order Taker to coordinate all Room Service requests and ensure guest satisfaction.

You will handle order taking, know menus and promotions, recommend items, and maintain professional appearance. Strong communication and reliability are essential; MS Office knowledge is a plus.

Join a dynamic team on Yas Island, with opportunities for training and growth within the hospitality environment.