Rider Engagement & Partnerships Specialist

Deliveroo PLC; Abu Dhabi; On-site; AED 180,000 - 280,000; Full time

Job summary

Deliveroo PLC in the UAE is seeking a Rider Engagement Associate to support rider perks, partnerships, safety initiatives and engagement campaigns. You will incrementally own workstreams, collaborating with the Rider Operations team and reporting to the Middle East Rider Engagement Manager.

The role focuses on improving rider experience and retention through communications, events, perks, and analytics, with opportunities to lead initiatives as you grow within the team.

Qualifications

• 1–3 years of experience in Operations, Partnerships, Sales, Marketing & Community Engagement.
• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Strong written and verbal communication in English (Hindi/Urdu a plus).
• Ability to craft clear and engaging rider communications for campaigns.
• Experience coordinating events, workshops, or engagement initiatives is a plus.

Responsibilities

• Identify and pursue impactful rider benefit partnerships (e.g. grocers, restaurants, bike service shops).
• Support the creation and rollout of rider communications and campaigns.
• Support planning and execution of rider road safety programmes with stakeholders.
• Track and report on the success of initiatives (e.g. rider satisfaction and redemption rates).
• Organise and execute in-person rider activities and events (e.g. Iftars during Ramadan, heat-relief campaigns).

Skills

Operations

Partnerships

Sales

Marketing

Community Engagement

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Google Workspace

Excel/Sheets

Canva

Job description

Deliveroo PLC in the UAE is seeking a Rider Engagement Associate to support rider perks, partnerships, safety initiatives and engagement campaigns. You will incrementally own workstreams, collaborating with the Rider Operations team and reporting to the Middle East Rider Engagement Manager.

The role focuses on improving rider experience and retention through communications, events, perks, and analytics, with opportunities to lead initiatives as you grow within the team.