Dubai Rider Engagement Lead — Retention & Loyalty

Talabat; Dubai; On-site; AED 245,520 - 390,600; Full time

Job summary

Talabat is seeking a Manager - Rider Engagement to enhance rider retention and loyalty within their Dubai operations. This role involves developing and executing strategies aimed at improving rider satisfaction and lowering churn rates.

The ideal candidate will have 5-8 years of experience in managing large distributed workforces, particularly in the delivery or logistics sectors, and will lead various engagement initiatives that bolster rider attachment and operational stability.

This position offers a significant opportunity to impact rider experience in the fast-paced delivery sector.

Qualifications

• Experience managing large distributed workforces and engagement programs.
• Strong analytical skills with the ability to work with retention reports.
• Demonstrated success in reducing attrition and driving engagement.

Responsibilities

• Own rider churn reduction strategy and improve long-term rider stability.
• Analyze retention data to identify high-risk rider segments.
• Develop and manage third-party benefit partnerships.

Skills

Rider engagement

Rider retention

Workforce retention

Churn reduction

B2B partnerships

Stakeholder management

Education

5-8 years experience in workforce management

Tools

Excel

Dashboards

Job description

Talabat is seeking a Manager - Rider Engagement to enhance rider retention and loyalty within their Dubai operations. This role involves developing and executing strategies aimed at improving rider satisfaction and lowering churn rates.

The ideal candidate will have 5-8 years of experience in managing large distributed workforces, particularly in the delivery or logistics sectors, and will lead various engagement initiatives that bolster rider attachment and operational stability.

This position offers a significant opportunity to impact rider experience in the fast-paced delivery sector.