Revenue & Guest Experience Specialist

Four Points by Sheraton; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Four Points by Sheraton Dubai seeks a Customer Service/Reservations Associate to resolve guest requests, promote the brand, and process reservations. You will use sales techniques to maximize revenue while preserving guest loyalty and handle Marriott Rewards entries with accuracy.

The role supports Sales & Marketing through training and professional service, ensuring confidentiality and brand standards across all interactions. Join a global hotel team that values guest-first hospitality.

Qualifications

• High school diploma or GED required.
• Minimum 2 years related work experience.
• No supervisory experience.

Responsibilities

• Resolve guest calls, requests, or problems by coordinating with relevant departments.
• Use sales techniques to maximize revenue and up-sell while maintaining loyalty.
• Process reservations via phone, fax, or mail and enter Marriott Rewards information.
• Assist Sales & Marketing in training employees and maintaining professional standards.

Skills

Guest service

Sales techniques

Up-selling

Communication

Teamwork

Professional appearance

Education

High school diploma or GED

Job description

Four Points by Sheraton Dubai seeks a Customer Service/Reservations Associate to resolve guest requests, promote the brand, and process reservations. You will use sales techniques to maximize revenue while preserving guest loyalty and handle Marriott Rewards entries with accuracy.

The role supports Sales & Marketing through training and professional service, ensuring confidentiality and brand standards across all interactions. Join a global hotel team that values guest-first hospitality.